Dyllon West
Portland,OR
Summary
Experienced hospitality manager with the ability to manage all facets of food and beverage service operations. Proficient in leadership, inventory management, and labor optimization. Adept leader, capable of inspiring and guiding teams to achieve results. Skilled in implementing organizational processes to enhance service quality and operational efficiency. Solid work ethic, focused on achieving results with minimal errors. Brings strong communication and problem-solving abilities to the each role. Ambitious and dedicated to the improvement of myself and my team. Committed to my team and Topgolf as a company.
Overview
8
8
years of professional experience
Work History
Bar Manager
Topgolf
Hillsboro, Oregon
09.2025 - Current
- Managed daily bar operations, ensuring smooth workflow for associates.
- Managed and maintained inventory for front-of-house products, developing systems to reduce waste.
- Ordered and maintained an adequate supply of bar mixes, alcoholic and non-alcoholic beverages, garnishes, glassware, and more.
- Sustained relationships with beer and liquor representatives to ensure product quality and availability.
- Enforced compliance with health and safety regulations in bar environment.
- Managed labor costs to optimize staffing efficiency and maintain operational standards. on a quarterly, periodic, and weekly basis.
Bayhost Manager
Topgolf
Hillsboro, OR
01.2025 - 09.2025
- Managed and scheduled team of Bayhosts, ensuring delivery of premium service and hospitality experience.
- Oversaw labor scheduling to enhance team efficiency on quarterly, periodic, and weekly basis.
- Observed and monitored associate performance to promote efficient operations and adhere to the venue's policies and procedures.
- Provided feedback from guest survey scores, coaching and praising individuals regularly to maintain high service standards.
- Provided reports to management regarding the service and health of the venue.
Events Manager
Topgolf
Hillsboro, Oregon
04.2024 - 01.2025
- Scheduled and managed event staff to deliver exceptional guest experiences.
- Collaborated with sales team to execute small and large-scale events, including birthday parties for 15+ guests and multi-floor buyouts for 200+ attendees.
Support Manager
Topgolf
Hillsboro, Oregon
05.2023 - 04.2024
- Managed labor resources quarterly, periodically, and weekly to align with operational needs.
- Tracked associate performance to ensure compliance with venue policies and support operational efficiency.
- Managed and scheduled team of food runners and caddies, ensuring delivery of premium service and hospitality.
Training Manager
Topgolf
Hillsboro, Oregon
03.2022 - 04.2024
- Manage a training team that provides a fun, energetic environment during our training week inside a classroom, during shadow shifts, and on the floor.
- Conducted assessments to measure the effectiveness of training programs.
- Implemented a pathways program for hourly associates to continuously improve and learn new skills.
- Provided targeted feedback to training team on effectiveness in teaching training material and culture.
- Led front-of-house hiring and training initiatives while also supporting back-of-house associate recruitment and training.
- Executed venue-wide rollouts, ensuring training consistency for over 400 associates.
- Provided feedback and coaching to associates on their performance during and after training.
Leagues Lead
Topgolf
Hillsboro, Oregon
09.2021 - 03.2022
- Led team of associates in competitive league, fostering engagement through mini-games and bay-to-bay competitions across seasons.
- Organized and hosted golf league for over 20 teams, enhancing community involvement and team spirit.
- Collaborated with company representatives to facilitate sponsored engagement nights, strengthening partnerships and product visibility.
Training Lead
Topgolf
Hillsboro, Oregon
06.2021 - 03.2022
- Facilitated interactive classes that improved associates' on-the-job skills and knowledge.
- Co-led training team to create a dynamic and engaging environment during training week, classroom sessions, shadow shifts, and on-the-floor training.
- Evaluated training team effectiveness in delivering programs, culture, and steps of service, offering constructive feedback to enhance training quality.
Team Lead
Topgolf
Hillsboro, Oregon
06.2021 - 03.2022
- Coordinated with upper management to prioritize assignments, aligning team efforts with business needs and current issues.
- Monitored daily operations and identified areas for improvement, enhancing overall team effectiveness.
- Enforced company policies while guiding team members, fostering a supportive and compliant work environment.
Service Positions
Topgolf
Hillsboro, Oregon
05.2018 - 06.2021
- Event Ambassador | 11/2018-06/2021
- Bayhost | 11/2018-06/2021
- Caddie | 08/2018-11/2018
- Food Runner | 05/2018-08/2018
Skills
- Staff training and development
- Hospitality management
- Labor management
- Guest satisfaction tracking
- Exceptional communication
- Team member development
- Revenue forecasting
- Multitasking
- Problem solving
- Organizational skills
- Event management
- Ordering and receiving
- Inventory management
- Decision-making
- Conflict resolution
- Vendor relationship management
Accomplishments
Gold Star Winner - Leadership 2025
References
References available upon request
Timeline
Bar Manager
Topgolf
09.2025 - Current
Bayhost Manager
Topgolf
01.2025 - 09.2025
Events Manager
Topgolf
04.2024 - 01.2025
Support Manager
Topgolf
05.2023 - 04.2024
Training Manager
Topgolf
03.2022 - 04.2024
Leagues Lead
Topgolf
09.2021 - 03.2022
Training Lead
Topgolf
06.2021 - 03.2022
Team Lead
Topgolf
06.2021 - 03.2022
Service Positions
Topgolf
05.2018 - 06.2021