Dylon Byrd
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Tactical team builder with strong background in training and team development by employing various management styles. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance and consistently seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Sergeant
Arizona Department of Corrections
Buckeye, AZ
06.2018 - Current
- Monitor employee productivity to provide constructive feedback and coaching.
- Review completed work to verify consistency, quality and conformance.
- Provide ongoing training to address staff needs.
- Establish and enforce clear goals to keep employees working collaboratively.
- Coach staff members to develop long-term career goals.
- Complete employee performance reviews
- Comply with company policies, objectives and communicated goals.
- Maintain operating schedules to provide effective coverage for key areas to achieve objectives.
- Employ de-escalation techniques to address and settle disputes
- Evaluate needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Create plans to propose solutions to problems related to efficiency and importance
- Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
Waiter/Cashier
Sammy's Burgers
Goodyear, AZ
02.2018 - 06.2018
- Updated daily special boards and upsold items, increasing special sales
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Took orders at front counter and collected payments, maintaining high levels of accuracy and customer satisfaction
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
Game Room Technician
Peter Piper Pizza
Buckeye, AZ
06.2017 - 02.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved conflicts and negotiated agreements between parties in order to reach solutions to disagreements and clarify misunderstandings
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Provided onsite training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Tested components, assemblies and systems to diagnose problems
- Installed parts along production line in constant operation
Education
High School Diploma -
Younker High School
Buckeye, AZ2018
Skills
- Employee training
- Performance management
- Policy compliance
- Conflict resolution
- Scheduling optimization
- Staff coaching
- Team collaboration
- Operational efficiency
Affiliations
- Proficient in Microsoft: Word, Excel, and Power Point
- Public speaking
- Detailed report writing
- Leadership development
Certification
- Certified staff instructor
- Basic Leadership Academy Certificate
- CPR and First Aid certified through the American Heart Association
Accomplishments
- Supervisor of the quarter for the first quarter of 2025
- Supervisor of the quarter for the first quarter of 2024
Timeline
Correctional Sergeant
Arizona Department of Corrections
06.2018 - Current
Waiter/Cashier
Sammy's Burgers
02.2018 - 06.2018
Game Room Technician
Peter Piper Pizza
06.2017 - 02.2018
High School Diploma -
Younker High School
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