Dylon Green

Detail-oriented and client-focused professional with a B.S. in Integrative Studies (Business, Marketing, Engineering) and hands-on experience supporting customers, resolving technical issues, and using CRM platforms. Proven ability to analyze processes, document solutions, and guide clients through complex decisions. Seeking a Support Analyst role to apply problem-solving skills and customer service expertise in a fast-paced, tech-driven environment.

• Presented complex ideas to faculty and peers, developing public speaking, persuasion, and executive communication skills through multiple team-based marketing campaigns and pitch decks.
• Balanced multiple disciplines (business, marketing, engineering) to become a strong communicator, analytical thinker, and problem-solver — key traits of adaptable leadership.
• Applied leadership theory in real scenarios during business case studies and capstone projects, including risk assessment, team motivation, and conflict resolution.
• Took initiative in self-directed learning, managing independent research and coursework across three departments — demonstrating accountability, time management, and self-leadership.
• Led clients through high-impact insurance decisions by assessing risk, educating them on coverage options, and building trust to ensure long-term protection.
• Managed a full sales pipeline from prospecting to closing, consistently meeting performance goals while demonstrating ownership over client relationships.
• Handled complex customer concerns and objections with empathy and professionalism, leading to high retention and customer satisfaction.
• Took initiative in developing personal prospecting strategies, optimizing follow-ups and lead conversion through disciplined outreach and relationship-building.
• Provided informal leadership within the office by sharing best practices and contributing to a high-performance culture focused on client value and ethical growth.