Dylon Hinchey
Reno,NV
Summary
Dedicated retail sales associate skilled in customer engagement and effective communication. Proven ability to enhance customer satisfaction and streamline operations while adhering to safety protocols.
Overview
8
8
years of professional experience
Work History
Production Worker
Silver State Cultivation Production
Reno, Nevada
07.2025 - Current
- Followed safety protocols while operating machines and equipment.
- Cleaned up work area at end of shift to maintain safe working environment.
Retail Sales Associate
Vale Resorts
South Lake Tahoe, California
06.2022 - 04.2025
- Assisted customers with product selection, enhancing their shopping experience and ensuring satisfaction.
- Collaborated with team members to maintain inventory accuracy and streamline stock replenishment processes.
- Engaged customers with product knowledge, effectively addressing inquiries and promoting sales.
- Facilitated sales transactions efficiently, ensuring a smooth checkout process for customers.
- Monitored inventory levels and communicated restocking needs to management to maintain optimal stock.
- Provided training and support to new associates, fostering a collaborative team environment.
Actor/staff
Dark Corners Haunted House
Reno, Nevada
09.2022 - 11.2024
- Seasonal work
- Participated in rehearsals to develop stage presence and ensure seamless performance delivery.
- Coordinated costumes and props to align with character development and production themes.
- Provided feedback during rehearsals to support fellow actors and enhance collaborative performance efforts.
Summer Activity Coordinator
Heavenly Ski Resort
South Lake Tahoe, California
06.2024 - 08.2024
- Scheduled and managed logistics for various recreational events and programs.
- Collaborated with team members to ensure smooth execution of events.
- Trained new staff on activity coordination procedures and participant interaction.
- Resolved participant concerns promptly to maintain a positive experience at the resort.
Retail Sales Associate
GameStop
Carson City, Nevada
11.2021 - 03.2022
- Assisted customers with product selection, enhancing their shopping experience and ensuring satisfaction.
- Collaborated with team members to maintain inventory accuracy and streamline stock replenishment processes.
- Facilitated sales transactions efficiently, ensuring a smooth checkout process for customers.
- Participated in promotional activities, increasing customer awareness of special offers and events.
- Resolved customer complaints with professionalism, enhancing customer loyalty and retention.
Delivery Driver
GrubHub
Carson City, Nevada
01.2021 - 11.2021
- Delivered food orders efficiently while ensuring customer satisfaction and adherence to company standards.
- Communicated effectively with customers to confirm orders and address any issues promptly.
- Utilized GPS technology to navigate unfamiliar areas and improve delivery efficiency.
- Demonstrated strong time management skills by prioritizing deliveries based on urgency.
Inside/Delivery Driver
Round Table Pizza, Inc
Carson City, Nevada
08.2020 - 01.2021
- Executed efficient route planning to optimize delivery times and enhance customer satisfaction.
- Handled packages with care to prevent damages during transit.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Utilized GPS systems to navigate unfamiliar areas and ensure timely deliveries.
- Enhanced customer experience through friendly and professional interactions during deliveries.
Transport/front desk mental health agency
ICAN Family Services
Carson City, Nevada
08.2019 - 06.2020
- Coordinated client transport logistics to ensure timely arrivals for appointments.
- Managed front desk operations, greeting clients and directing inquiries appropriately.
- Maintained accurate administrative records to support operational needs.
- Ensured compliance with safety protocols during all transport activities.
- Assisted clients in completing intake forms to streamline service processes.
- Responded to phone inquiries, providing reliable information about agency services.
- Provided support during crisis situations, maintaining a calm and professional demeanor.
- Provided helpful customer service support.
Dishwasher/Restaurant Busser
Overland Restaurant
Gardnerville, Nevada
05.2018 - 03.2019
- Maintained cleanliness of kitchen work areas by adhering to strict sanitation procedures.
- Organized and sorted dishware for efficient cleaning and storage processes.
- Assisted kitchen staff by providing timely availability of clean utensils and cookware.
- Operated dishwashing equipment efficiently, ensuring thorough cleaning of all items.
- Adapted quickly to changes in kitchen workflow during busy service periods.
- Executed thorough cleaning of large pots and kitchen equipment by hand as needed.
Education
High School Diploma -
Douglas High School
Minden, NV06-2018
Some College (No Degree) - Journalism
University of Nevada Reno
Reno, NVSome College (No Degree) - General Studies
Western Nevada College
Carson City, NVSkills
- Safety protocols
- Inventory management
- Customer engagement
- Product knowledge
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Adaptability
- Conflict resolution
- Customer focus
- Product packaging
- Documentation
- Efficient communication
- Workplace cleanliness
- Safety management
- Following instructions
- Positive attitude
- Critical thinking
Affiliations
Music/Deficit Space Band member
48 Hour Film Competition
Brewery Arts Film Festival Participant
48 Hour Film Competition
Brewery Arts Film Festival Participant
Websites
References
References available upon request.
Timeline
Production Worker
Silver State Cultivation Production
07.2025 - Current
Summer Activity Coordinator
Heavenly Ski Resort
06.2024 - 08.2024
Actor/staff
Dark Corners Haunted House
09.2022 - 11.2024
Retail Sales Associate
Vale Resorts
06.2022 - 04.2025
Retail Sales Associate
GameStop
11.2021 - 03.2022
Delivery Driver
GrubHub
01.2021 - 11.2021
Inside/Delivery Driver
Round Table Pizza, Inc
08.2020 - 01.2021
Transport/front desk mental health agency
ICAN Family Services
08.2019 - 06.2020
Dishwasher/Restaurant Busser
Overland Restaurant
05.2018 - 03.2019
High School Diploma -
Douglas High School
Some College (No Degree) - Journalism
University of Nevada Reno
Some College (No Degree) - General Studies
Western Nevada College