Dylon Hurt
Roanoke,VA
Summary
Dynamic Customer Service Manager with a proven track record, excelling in relationship development and problem-solving. Achieved a 3% annual sales increase as an Account Manager at Blue Ridge Beverage by fostering trust and collaboration. Skilled in effective communication and team leadership, driving customer loyalty and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Canteen
Roanoke, VA
02.2025 - Current
- Oversaw customer service operations for leading food service provider.
- Resolved customer complaints through effective communication and support strategies.
- Maintained accurate records of customer interactions and transactions to ensure accountability.
- Managed drivers, focusing on delivery procedures and fleet maintenance efficiency.
Account Manager
Blue Ridge Beverage
Roanoke, VA
08.2020 - 05.2024
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals resulting in a 3% increase in sales each year
- Drove the sale of new products and developed existing accounts to maximize revenue potential
- Recommended brand products to customers to encourage sales and faster customer loyalty
- Educated clients on new products or services to increase customer engagement with brand
- Built and strengthened long lasting client relationships based on consistent sales goals
Supervisor over Merchandising
Blue Ridge Beverage
Roanoke, VA
09.2019 - 08.2020
- Trained new merchandisers on accuracy, efficiency, and standards and processes inside grocery accounts
- Performed account evaluations for merchandisers to strengthen skill set and develop best practices
- Communicated with merchandisers on the scheduling and account expectations
- Conducted seasonal resets for grocery sets
Merchandiser
Blue Ridge Beverage
Roanoke, VA
08.2016 - 08.2019
- Collaborated with stock managers to effectively cut down on defective items in storage and in shipments
- Inspected merchandise for quality and properly arranged display location on sales floors
- Verified product delivery at correct locations in appropriate quantities and condition
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Established strong vendor relationships to maintain and support business
- Stocked shelves to match planogram
Education
Political Science -
RADFORD UNIVERSITY
Radford, VA05-2014
Skills
- Relationship development
- Account trust building
- Problem solving
- Communication skills
- Team collaboration
Timeline
Customer Service Manager
Canteen
02.2025 - Current
Account Manager
Blue Ridge Beverage
08.2020 - 05.2024
Supervisor over Merchandising
Blue Ridge Beverage
09.2019 - 08.2020
Merchandiser
Blue Ridge Beverage
08.2016 - 08.2019
Political Science -
RADFORD UNIVERSITY