Dylon Kempkes
Community Manager
Austin,TX
Summary
Energetic professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success, and recognized as strong team player with background in copywriting and editing.
Overview
8
8
years of professional experience
Work History
Community Manager
Blizzard Entertainment
Irvine, CA
08.2017 - 04.2018
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns, along with identify strategic weaknesses and make recommendations for improvements.
Support Analyst
Blizzard Entertainment
Austin, TX
07.2019 - 12.2019
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Monitored systems in operation and quickly troubleshot errors.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Identified trends in client requests and helped management get ahead of ongoing problems.
Customer Support Representative / Forum Moderator
Blizzard Entertainment
Austin, TX
09.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Skills
Speechwriting and Messaging
Other Experience
A lead moderator of the subreddit r/TeamfightTactics on reddit.com, with over 300,000 members in the community
Skills
- Speechwriting and Messaging
- Interpersonal Communication
- Information gathering and analysis
- Excellent attention to detail
- Teamwork and Collaboration
- Report Preparation
Timeline
Support Analyst
Blizzard Entertainment
07.2019 - 12.2019
Community Manager
Blizzard Entertainment
08.2017 - 04.2018
Customer Support Representative / Forum Moderator
Blizzard Entertainment
09.2016 - Current