Dylon Madsen
Camarillo,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Collections/Customer Service Agent
Convergent Outsourcing
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Respite Caregiver
Channel Islands Social Services
05.2019 - 09.2021
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Maintained clean and safe environment to prevent accidents and promote health.
- Worked with individuals with special needs to increase social skills and independence.
Education
High School Diploma -
CAVA
Los Angeles, CA05.2019
Skills
- Information Verification
- Customer Service
- Inbound Call Management
- Problem Resolution
- Empathetic and Genuine
- Outstanding Communication Skills
Timeline
Collections/Customer Service Agent
Convergent Outsourcing
03.2023 - Current
Respite Caregiver
Channel Islands Social Services
05.2019 - 09.2021
High School Diploma -
CAVA