Dylon Pavlovic
Columbus
Summary
Dynamic multi-unit manager with a proven track record at Starbucks, excelling in training and development. Leveraged emotional intelligence and P&L analysis to drive employee satisfaction and financial performance. Successfully implemented strategic action plans, resulting in significant turnover reduction and enhanced team capabilities.
Overview
13
13
years of professional experience
Work History
Multi-Unit Store Manager
Starbucks
Columbus
08.2022 - Current
- Maintained multiple stores within the portfolio, ensuring time in-store was impactful and met the needs of the customer, team, and business.
- Built the capability of hourly employees by coaching support managers, resulting in below-average turnover and above-average employee satisfaction survey results.
- Lead through peers by providing valuable and actionable feedback leading to lasting financial gains.
- Created and implemented store-specific action plans by identifying opportunities within the P&L statements.
Store Manager
Vans, a VFC Company
Columbus
07.2021 - 08.2022
- Reformed an underperforming store struggling with staffing by recruiting top talent and building a diverse, inclusive team.
- Improved key performance metrics and reduced shrink through focused management of controllable behaviors.
- Developed new support managers to be purpose-led and performance-driven by role-modeling Vans’ mission and values.
Store Manager, Regional Trainer, New Store Opener, District Visual Lead
BoxLunch
Louisville
09.2016 - 07.2021
- Drove results through multiple units in the district by dual-managing and overseeing stores undergoing leadership transitions.
- Opened and managed three high-volume stores in the Kentucky, Ohio, and New York markets, exceeding year-over-year results by 10% or more.
- Managed payroll, P&L, and budgeting through strategic planning and monitoring.
- Developed associates, resulting in multiple ASM to internal store manager promotions.
Store Manager, District Trainer
Hot Topic
Lima
10.2012 - 09.2016
- Increased comp percentage every year, contributing to a 25% increase in total volume.
- Coached and developed multiple team members into management roles by maintaining a culture of growth.
- Achieved store shrink goals year-over-year by raising and maintaining loss prevention awareness.
Education
Master's - Business Administration
Southern New Hampshire University
01-2025
Bachelor's - Business Administration - Project Management
Southern New Hampshire University
01-2023
Skills
- Training and Development
- Emotional intelligence
- Data interpretation
- P&L analysis
- Microsoft Office (Excel, Outlook, Teams)
- SL2 (Situational Leadership)
Timeline
Multi-Unit Store Manager
Starbucks
08.2022 - Current
Store Manager
Vans, a VFC Company
07.2021 - 08.2022
Store Manager, Regional Trainer, New Store Opener, District Visual Lead
BoxLunch
09.2016 - 07.2021
Store Manager, District Trainer
Hot Topic
10.2012 - 09.2016
Master's - Business Administration
Southern New Hampshire University
Bachelor's - Business Administration - Project Management
Southern New Hampshire University