Dylon Plunkett
Herkimer,NY
Summary
Dynamic leader with a proven track record at Tiger Delivery Logistics (Amazon), adept in workflow planning and staff training. Excelled in enhancing fleet maintenance and customer communication, significantly improving operational efficiency. Skilled in analytical problem solving, I thrive on coaching teams to exceed goals through innovative strategies and a focus on achievement.
Overview
16
16
years of professional experience
Work History
Dispatch Manager/Fleet Manager
Tiger Delivery Logistics (Amazon)
Concord, NC
10.2022 - Current
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Recorded and maintained files or records of customer requests, work or services performed.
- Advised personnel about accidents, weather conditions or other hazards.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Relayed work orders, messages or information using telephones or two-way radios.
- Documented services performed, operations information, and dispatch details in system.
- Ensured compliance with safety regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
- Conducted test drives before and after repair services.
- Performed preventative maintenance on fleet vehicles, including oil changes, brake repairs and tire rotations.
- Installed accessories and non-OEM components to meet vehicle operator needs.
- Checked fluid levels in differentials, transmissions and transfer cases.
- Updated logs and vehicle records to maintain compliance.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Leadership Team Member/Manager
Gordon Food Service
Concord, NC
07.2020 - 10.2022
- Reviewed completed work to verify consistency, quality, and conformance.
- Contributed ideas at executive level meetings on ways to improve organizational effectiveness.
- Identified areas of improvement within the team's processes and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Enhanced personnel management strategies for better morale and retention.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Encouraged, empowered and motivated team to accomplish objectives.
- Led routine meetings to share new policies, gather feedback and improve team cohesion.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities.
- Motivated teams through recognition programs and rewards for excellent performance.
Forklift Operator
Remington Arms
01.2013 - 07.2020
- Performed daily cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Troubleshot issues related to tooling or programming errors using problem solving techniques.
- Maintained, adjusted, and calibrated control systems and equipment to ensure optimal performance.
- Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming is faulty or if machines malfunction.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Monitored and reported on inventory turnover rates.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Assisted in annual audits by providing detailed information regarding inventory transactions.
- Used specialized tools such as lathes, grinders and milling machines to fabricate gun parts.
- Interpreted blueprints, drawings and written and verbal instructions to set up jobs.
- Oiled machines, dies and work pieces and conducted other routine maintenance.
- Checked function of various types of ammunition in different types of firearms.
- Repaired damaged stocks, barrels and actions of customer guns.
- Trimmed, filed, ground, buffed and smoothed surfaces, seams and joints of assembled parts.
Sales
Napa Autoparts
01.2010 - 01.2013
- Collaborated with outside sales representatives in order to increase sales volume.
- Assisted Sales Leader in developing and implementing sales strategies.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Delivery
- Inventory Control
- Customer Service
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Sales Associate, .
Truck Loading and Unloading
CP Craska Inc. Trucking
01.2009 - 01.2010
- Truck Loading and Unloading
- Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.
- Monitored truck loading and unloading activities to ensure proper handling and storage of goods.
- Coordinated with warehouse staff to ensure proper handling of freight prior to loading and unloading onto truck.
- Assisted in unloading trucks and transporting merchandise to the sorting area.
Education
High School Diploma -
Herkimer High School
06-2009
Skills
- Workflow planning
- Maintenance recordkeeping
- Customer communication
- Fleet maintenance
- Phone dispatch
- Staff training and development
- Physically Endurance
- Analytical Problem Solving
References
- Travis Zarycki 810-626-8931
- Adam Carter 704-840-6634
- Ashley Gray 704-776-8272
Timeline
Dispatch Manager/Fleet Manager
Tiger Delivery Logistics (Amazon)
10.2022 - Current
Leadership Team Member/Manager
Gordon Food Service
07.2020 - 10.2022
Forklift Operator
Remington Arms
01.2013 - 07.2020
Sales
Napa Autoparts
01.2010 - 01.2013
Truck Loading and Unloading
CP Craska Inc. Trucking
01.2009 - 01.2010
High School Diploma -
Herkimer High School
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