Dymear Garnett
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Access Management
ATI Physical Therapy
Chicago , IL
2023.08 - Current
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Provided support with additional administrative duties as assigned by supervisor.
- Followed up on any outstanding referrals or authorizations needed for care.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Served as a liaison between physicians, staff, and other healthcare providers.
- Provided assistance with completing paperwork for new patients prior to their appointment.
- Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
- Performed data entry tasks related to patient demographics and billing information.
Collections Representative
JP Morgan & Chase
Tampa , FL
2022.12 - 2023.08
- Reasoned with customers and attempted to negotiate full balance payments.
- Advised debtors on payment options and set up payment plans.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Managed approximately 150 inbound and outbound calls daily.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Developed collection methods to achieve or exceed company financial goals.
- Reviewed accounts to determine payment plan compliance.
Account Executive
PLS Logistics Services
Tampa , FL
2020.02 - 2022.12
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Gathered information from clients to secure accounts, verify payment and identify special requirements
- Managed over 200 calls per day to hit companies KPI Goals.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Collections Representative
Bank of America
Newark , DE
2018.11 - 2020.02
- Worked with 3 stages of delinquency assisting customers with their accounts to come up with different solutions to get them out of collections and set them up for success.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
Logistics Specialist
WL Gore & Associates
Fair Hill , MD
2017.12 - 2018.11
- Prepared customer shipments, unload and load shipments, Receive incoming product and materials
- Coordinated with freight forwarder to ensure vendor shipping details and obtain shipping updates
- Supervised compliance measures regarding domestic and international tariffs and customs regulations
- Used in-house tracking system to schedule shipments of goods to customer warehouses
- Work with customers to integrate processes and correct issues
- Coordinated incoming and outgoing shipments to maintain schedules
- Managed approximately 15 to 20 various calls from carriers and warehouses
RF Scanner /Team Leader
Restoration Hardware
Northeast , MD
2016.01 - 2017.12
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and provided backup support for organizational leadership.
- Led team of 8 members while providing exceptional customer service.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Elkton High School
110 James St, Elkton, MD06.2012
Skills
- Account Management
- Customer Relationships
- Negotiation and Persuasion
- Knowledge of Industrial Standards
- Consultative Selling Techniques
- Calm and Professional Under Pressure
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Call Documentation
- Customer Service and Assistance
- MS Office
- Decision-Making
- Self-Motivated
- Flexible and Adaptable
Certification
- Customer Service Training -07/12-08/12
Timeline
Access Management
ATI Physical Therapy
2023.08 - Current
Collections Representative
JP Morgan & Chase
2022.12 - 2023.08
Account Executive
PLS Logistics Services
2020.02 - 2022.12
Collections Representative
Bank of America
2018.11 - 2020.02
Logistics Specialist
WL Gore & Associates
2017.12 - 2018.11
RF Scanner /Team Leader
Restoration Hardware
2016.01 - 2017.12
High School Diploma -
Elkton High School
- Customer Service Training -07/12-08/12
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