Dymin McCutchen
Waxahachie,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to Expand my knowledge in value lessons and opportunities to grow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
7brew
Waxahachie, TX
05.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
Massage Studio Receptionist
The Healing Touch Massage studio
Waxahachie, TX
11.2023 - 02.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
Logistics Team Member
Lakeview Camp and Retreat Center
Waxahachie, TX
04.2022 - 07.2023
- Ensured proper storage of materials according to company regulations.
- Developed relationships with external partners such as carriers, brokers, customers.
- Assisted in helping guest check in and out from their trip properly.
- Managed and worked multiple stations for the guest as well as properly conducting set up and closing down.
- Advocated for accident preparedness and safety training to maintain safe working conditions.
- Acquired a CPR certification and began to lifeguard both a lake and pool during summer seasons.
- Implemented new processes and procedures based on customer feedback or industry standards.
Daycare Assistant Teacher
Little Angels of Maypearl
Maypearl, TX
06.2021 - 08.2021
- Kept classrooms clean, tidy and well stocked with supplies while ensuring they met health standards.
- Provided a safe, secure and nurturing environment for the children.
- Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Kept class space organized, clean and learning-focused for optimal student development.
- Enforced rules to teach good manners and maintain safe environment.
- Attended to lunch periods to help children open food packages and monitor activities
Education
Cosmetology License - Cosmetology
Aveda Arts And Science Institute
Dallas, TX10-2025
High School Diploma -
Texas Virtual Academy of Hallsville
Hallsville, TX01-2024
Skills
- Up-Selling
- Coffee Expertise
- Opening and Closing Duties
- Beverage Preparation
- Office Management
- Technical Support
- Scheduling
- Data Entry
- Security Awareness
- Expense Reporting
- Tech-Savvy
- Scheduling Appointments
- Greeting and Seating Clients
- Recordkeeping and Bookkeeping
- Customer Relations
- Spreadsheet Tracking
- Operational Efficiency
- Multi-Line Phone Systems
- Problem-Solving
Affiliations
- fitness fanatic
- optimistic in exploring and meeting new people
- excited to make connections and growth.
- I love talking and helping people with any opportunity given.
Certification
- floral design certificate
- CPR certified.
Languages
English
Professional
References
References available upon request.
Timeline
Massage Studio Receptionist
The Healing Touch Massage studio
11.2023 - 02.2024
Barista
7brew
05.2023 - Current
Logistics Team Member
Lakeview Camp and Retreat Center
04.2022 - 07.2023
Daycare Assistant Teacher
Little Angels of Maypearl
06.2021 - 08.2021
Cosmetology License - Cosmetology
Aveda Arts And Science Institute
High School Diploma -
Texas Virtual Academy of Hallsville
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