Experienced customer service and administrative professional. The ability to handle unique and complex situations has led to being recognized as an effective employee and leader. Seeking to utilize the knowledge and strong administrative leadership skills to help an organization continue their mission of making a difference and changing the lives of the individuals that they serve.
Overview
7
7
years of professional experience
Work History
Cook
Harbor Terrace, Senior living
Muskegon, MI
11.2025 - Current
Prepare breakfast, lunch, dinner, and snacks following planned menus and standardized recipes
• Ensure food is cooked to proper temperatures, appetizing in appearance, and served on time
• Prepare alternate/substitute foods for residents who refuse or dislike regular menu items
Prepared specialized meals for diabetic, low-sodium, pureed, mechanical-soft, or allergy-restricted diets, ensuring compliance with health regulations and resident preferences
• Inspect special diet trays before service to verify accuracy against nursing orders
Follow HACCP, ServSafe, and infection control guidelines for handling, storing, and disposing of food
• Monitor and record refrigerator, freezer, and food temperatures
• Clean and sanitize kitchen surfaces, cooking equipment, and diningware after each meal
Coordinated with nursing and dietary staff to address resident diet changes and nutritional concerns, enhancing meal satisfaction and health outcomes
• Monitor returned meal plates to track resident acceptance and report poor appetite trends to management
Monitored food temperatures and stored ingredients properly
Housekeeper
Shoreline Inn
Muskegon, MI
09.2023 - 10.2024
Shampoo and vacuum all carpets, hallways, guest rooms
Documented and communicated damage, excessive dirt in units, and lost and found items to supervisor for prompt resolution
Replenished all supplies in units
Delivered fresh towels to guests daily to enhance comfort and trash exchange daily
Restocked all liners in units to ensure availability for guest use and amenities for the unit and occasionally wash laundry
Maintained inventory on room supplies, liners, and kitchen supplies within the unit.
Med Tech
The Hume Home
Muskegon, MI
11.2019 - 07.2023
Administration medicine following establishment guidelines, policies, procedures, and state law
Assisting residents with daily living activities. Such as listed residents' service and care plan
Participated in and supported activities programs while providing fair and equitable treatment.
Maintained complete confidentiality of all patient and employee records
Skills
Nutritional knowledge
Quality control
Inventory control
Nutritional knowledge
Customer service
Customer support
patient charting
cpr
Vital sign monitoring
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office
Culinary presentation
Microsoft Outlook
Communication skills
Team collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Visa Status: Authorized to work in the US for any employer