Dymond Childers
Fort Riley North,KS
Summary
Positive and personable, with knack for clear communication and problem-solving. Familiar with troubleshooting techniques and customer service principles, paired with technical skills in software navigation. Committed to delivering exceptional support and enhancing customer experiences. Energetic and personable with natural aptitude for building strong client relationships and driving sales success. Possesses solid understanding of advertising principles and effective marketing strategies, with demonstrated skills in persuasive communication and customer engagement. Capable of delivering impactful advertising campaigns that increase brand visibility and drive revenue growth. Driven and organized with positive, upbeat approach. Understands importance of inventory management and logistics. Capable of optimizing storage solutions and ensuring efficient material handling.
Overview
8
8
years of professional experience
Work History
Tech Support Agent
Teleperformance
01.2022 - 09.2023
- Provide front line, first level, technical assistance for consumers
- Resolve technical problems, within a fast paced, customer facing environment
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
Retail Advertising Sale Executive
AT&T
08.2020 - 12.2022
- Streamlined internal processes to improve efficiency within the sales team, allowing for more time spent on revenue-generating activities.
- Expanded client base through targeted prospecting and effective networking strategies.
- Adapted quickly to changes within the retail industry and adjusted sales approach accordingly, maintaining a competitive edge amidst shifting market conditions.
- Established and managed new customer relationships through regular conference calls, face-to-face meetings and electronic correspondence.
Material Storage Specialist
United States Army
02.2016 - 08.2020
- Collaborated with procurement teams to maintain appropriate levels of inventory based on demand forecasts.
- Conducted routine audits of stored materials, maintaining accurate records and minimizing discrepancies.
- Assisted in budget preparation by providing accurate projections of required resources and anticipated expenses.
- Developed comprehensive training materials to ensure safe handling procedures for all staff members.
Education
High school diploma -
Sumter Central High School
05.2016
Skills
- Customer Service
- Team Member
- Inspecting
- Assembly Worker
- Shipping
- Warehouse Associate
- Assembly Line
- Picker Packer
- 5S
- Machining
- Manufacturing
- Quality Control
- Quality Inspection
- Quality Assurance
- Quality Audits
- Customer support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tech Support Agent
Teleperformance
01.2022 - 09.2023
Retail Advertising Sale Executive
AT&T
08.2020 - 12.2022
Material Storage Specialist
United States Army
02.2016 - 08.2020
High school diploma -
Sumter Central High School
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