Dymond Gallman
Columbia,US
Summary
Talented Customer Service Agent with over 4 years of experience, highly skilled at answering questions and providing information to customers. Expert at handling challenging situations calmly and efficiently, ensuring exceptional customer experiences and top reviews while working remotely. Demonstrated focus, exceptional work ethic, and the ability to manage flexibility. Skilled in research and problem-solving, with the ability to swiftly respond to a high volume of customers. Additionally, proficient in processing, auditing, adjusting, and denying medical claims.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Assistant
Palmetto Kidney
Columbia, SC
2025 - 2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured proper documentation of vital signs and input/output for accurate patient records.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
CLAIMS PROCESSOR II
Blue Cross and Blue
Columbia, US
01.2024 - 11.2024
- Review and adjudicate complex claims following organizational policies and procedures, determining whether to return, deny, or pay claims.
- Assist in training or mentoring new staff.
- Screen, code, and key claims in the claims system.
- Ensure claims are processed in a timely manner.
CUSTOMER SERVICE
Spectrum
Greenville
09.2022 - 01.2024
- Maximize sales opportunities by effectively answering and handling sales calls to acquire new customers and solicit additional product and service sales.
WIRELESS
Continuum Global
06.2020 - 09.2022
- Handle incoming service calls from customers who need help with their plan coverage and technical support.
- Actively listen to customers to understand their concerns and offer solutions that align with the customer's needs.
APPLE TECHNICAL SUPPORT
Kelly
01.2019 - 06.2020
- Respond to telephone or written correspondence inquiries from customers and/or providers within established timeframes utilizing current materials and available resources.
- Use people skills and problem-solving talent to ensure swift resolutions to technical problems.
- Perform Mac and mobile device hardware repairs and provide hands-on technical support.
HEALTH CARE
Teleperformance
02.2018 - 01.2019
- Responsible for successfully managing large amounts of inbound calls.
- Follow communication scripts, handle topics, and act as a liaison between the company and the customer.
Education
MEDICAL ASSISTANT - Introduction to Health Professions, Medical Terminology, Medical Anatomy and Physiology, Clinical Procedures and Techniques, Laboratory Procedures and Techniques Invasive Clinical Procedures, Certification Review and Career Development, Medical Office Procedures, Medical Records and Insurance, Electronic Health Records
Fortis College
Columbia, SC06.2025
HIGH SCHOOL DIPLOMA -
Blythewood
Blythewood, SC06.2018
Skills
- Microsoft Office
- Oracle
- Healthcare
- Customer Service
- Medical Claims
- Problem Solving
- Time Management
- Active Listening
- Technical Support
- Medical Terminology
- Claims Processing
- Multi-tasking
- Communication
- Phlebotomy
- EKG
- Vitals
- OSHA/HIPAA Complaint
- Injections
- Urinalysis
- Multitasking
- Professionalism
- Detail orientation
- Clinical procedures
- Data entry
- Problem solving
Data management
Certification
Medical assistant
BLS
Timeline
CLAIMS PROCESSOR II
Blue Cross and Blue
01.2024 - 11.2024
CUSTOMER SERVICE
Spectrum
09.2022 - 01.2024
WIRELESS
Continuum Global
06.2020 - 09.2022
APPLE TECHNICAL SUPPORT
Kelly
01.2019 - 06.2020
HEALTH CARE
Teleperformance
02.2018 - 01.2019
MEDICAL ASSISTANT - Introduction to Health Professions, Medical Terminology, Medical Anatomy and Physiology, Clinical Procedures and Techniques, Laboratory Procedures and Techniques Invasive Clinical Procedures, Certification Review and Career Development, Medical Office Procedures, Medical Records and Insurance, Electronic Health Records
Fortis College
HIGH SCHOOL DIPLOMA -
Blythewood
Medical Assistant
Palmetto Kidney
2025 - 2025