DyMond Hill
Norcross,GA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Project Planner
Source Support IT
06.2022 - Current
- Optimized project schedules by closely monitoring progress and proactively addressing potential roadblocks.
- Developed comprehensive project plans to ensure timely delivery within budget constraints.
- Ensured adherence to quality standards by rigorously tracking project milestones and deliverables.
- Developed and maintained comprehensive project documentation, ensuring clear communication of objectives, timelines, and deliverables for all clients.
- Negotiated contracts with vendors and suppliers to secure favorable terms for materials and services required for projects.
- Managed resource allocation, ensuring that all projects had the necessary personnel and equipment to meet deadlines.
- Identified opportunities for cost reduction through careful analysis of budgets and expenditures throughout the life cycle of each project.
Referral Liaison/Scheduling Coordinator
IU Health
10.2021 - 03.2022
- Resolved scheduling conflicts proactively by identifying potential issues early on and implementing alternative solutions as necessary.
- Adhered to healthcare facility protocols and all regulations.
- Implemented appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Senior Customer Service Analyst
IU health
02.2018 - 10.2021
- Coordinated closely with other departments to resolve interdepartmental issues affecting customer satisfaction levels.
- Implemented new strategies to reduce customer wait times, enhancing the overall support experience.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Analyzed quality and performance data to support operational decision-making.
- Reviewed production processes and identified potential quality issues.
Fleet Administrative Assistant
Thomas Concrete
08.2016 - 01.2019
- Increased overall fleet efficiency with accurate record-keeping and data management.
- Streamlined fleet operations by implementing efficient administrative processes and procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated logistics for special events, ensuring seamless transportation arrangements.
- Provided exceptional customer service to internal clients, addressing concerns or inquiries related to fleet operations in a timely and professional manner.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality and privacy of employee and company sensitive data.
- Reduced vehicle downtime by scheduling timely maintenance and repairs.
- Managed vehicle registration renewals, ensuring compliance with relevant regulations and laws.
Assistant Store Manager
Sally Beauty
02.2016 - 01.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managing and submitting payroll every two weeks
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Benefits Specialist
ADP
02.2016 - 07.2016
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Indiana Bureau of Motor Vehicles
07.2015 - 11.2015
- Customer Service: 99 % of my daily duties; face to face interaction with customers
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Worked with upper management, to ensure appropriate changes were made to improve customer satisfaction
- I verified that information in the computer system was up-to-date and accurate
- As well as eliminated outdated records by sending the records to be scanned
- Expert in boss/stars software.
Administrative Assistant
Alexander & Associates
06.2012 - 01.2014
- Planned travel arrangements for 2 executives and staff
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Wrote reports and correspondence from dictation and handwritten notes
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Verified and logged in deadlines for responding to daily inquiries.
Cashier
Taco Bell
03.2011 - 07.2013
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Upsold additional products and services to customers, increasing revenue.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Education
certification - Human resources management
Gwinnett Technical college
Current -
Associate of Science - undefined
Vincennes University
01.2013 - 05.2015
High School Diploma - undefined
Lawrence North High school Indianapolis
Indianapolis, IN 01.2013 - undefined
Skills
undefined
Timeline
certification - Human resources management
Gwinnett Technical college
Current -
Project Planner
Source Support IT
06.2022 - Current
Referral Liaison/Scheduling Coordinator
IU Health
10.2021 - 03.2022
Senior Customer Service Analyst
IU health
02.2018 - 10.2021
Fleet Administrative Assistant
Thomas Concrete
08.2016 - 01.2019
Assistant Store Manager
Sally Beauty
02.2016 - 01.2019
Benefits Specialist
ADP
02.2016 - 07.2016
Customer Service Representative
Indiana Bureau of Motor Vehicles
07.2015 - 11.2015
Associate of Science - undefined
Vincennes University
01.2013 - 05.2015
High School Diploma - undefined
Lawrence North High school Indianapolis
01.2013 - undefined
Administrative Assistant
Alexander & Associates
06.2012 - 01.2014
Cashier
Taco Bell
03.2011 - 07.2013
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