Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dymond Landers

Montgomery,AL

Summary

Dynamic Health Care Assistant with extensive experience at Alorica, excelling in customer service management and problem-solving. Proven ability to enhance patient satisfaction through effective scheduling and empathetic communication. Skilled in HIPAA compliance and technical support, demonstrating a strong commitment to quality care and attention to detail.

Overview

9
9
years of professional experience

Work History

Health Care Assistant

Alorica
02.2022 - Current

Work from home agent

  • Emphasize
  • Strong communication abilities
  • Attention to detail
  • Problem solving skills
  • Active listening Persuasive
  • Positive attitude
  • Management skills

Health Care Assistant

Sitel
02.2020 - 02.2022
  • Assisted with patient with appointments
  • Scheduling appointments
  • Building customer support
  • Active listening
  • Persuasive speaking skills
  • Empathy
  • Adaptability
  • Patience

Representative

Alorica
01.2016 - 05.2020
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

High School Diploma -

James Madison High School
Atlanta, GA
11.2014

Skills

  • Typing Advanced
  • Medicare Experienced
  • Phone Etiquette
  • Scheduling
  • Health Insurance
  • HIPPA Compliance
  • Technical Support
  • Customer Service Management
  • Billing
  • Payments

Timeline

Health Care Assistant

Alorica
02.2022 - Current

Health Care Assistant

Sitel
02.2020 - 02.2022

Representative

Alorica
01.2016 - 05.2020

High School Diploma -

James Madison High School
Dymond Landers