Nicole McPhatter
Summary
Professional in customer-focused management with experience identifying issues and implementing solutions.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Member Service Representative
State Employee Credit Union
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Loan Specialist
Regional Finance
12.2022 - 06.2023
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Phlebotomist
Novant Health Rowan Medical Center
11.2021 - 10.2022
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Utilized barcode scanning software for accurate sample labeling and tracking.
Retail Cashier
Food Lion
09.2016 - 10.2021
- Handled cash, credit, and debit transactions following store procedures.
- Managed returns and exchanges while following store policy.
- Supported promotional efforts by informing customers of special offers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
certified phlebotomist - Certificate in Phlebotomy
Randolph community college
01.2021
High school DIPLOMA -
Randleman High School
01.2017
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
Timeline
Member Service Representative
State Employee Credit Union
06.2023 - Current
Loan Specialist
Regional Finance
12.2022 - 06.2023
Phlebotomist
Novant Health Rowan Medical Center
11.2021 - 10.2022
Retail Cashier
Food Lion
09.2016 - 10.2021
certified phlebotomist - Certificate in Phlebotomy
Randolph community college
High school DIPLOMA -
Randleman High School
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