Dymond Mitchell
Waynesboro,Select
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, multitasking, and time management abilities, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart Pharmacy
Hagerstown, MD
09.2021 - Current
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified accuracy of medication labels before they were dispensed to customers.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Provided education materials about medications to patients upon request.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Organized work areas so that everything was easily accessible when needed.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Verified prescriptions and drug labels, documents and packages.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Interpreted and processed medication orders under supervision of pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Prepared prescription transfers to other pharmacies.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephones to respond to questions or requests.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Operated cash registers to accept payments from customers.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepared and processed medical insurance claim forms and records.
- Mixed pharmaceutical preparations according to written prescriptions.
- Established or maintained medications and other patient profiles.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Entered prescription information into computer databases.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Maintained proper storage and security conditions for drugs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Pharmacy Technician/Sales Supervisor
CVS Pharmacy
Waynesboro, PA
03.2019 - 09.2021
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Verified accuracy of medication labels before they were dispensed to customers.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Provided education materials about medications to patients upon request.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Organized work areas so that everything was easily accessible when needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Interpreted and processed medication orders under supervision of pharmacist.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared prescription transfers to other pharmacies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Operated cash registers to accept payments from customers.
- Maintained relationships with customers through regular follow-up calls and emails.
- Implemented procedures that improved accuracy of customer orders.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Education
Basic
Waynesboro Area Senior High School
Waynesboro, PA06-2017
Marketing And Web Design
Franklin County Career And Technology Center
Chambersburg, PA06-2017
Skills
- Supply Restocking
- Workflow Optimization
- Insurance Billing
- Regulatory Compliance
- Order Verification
- Billing support
- Insurance Verification
- Drug Inventory Control
- Medication Dispensing
- Drug Inventory Management
- Prescription Filling
- FDA compliance
- Pharmaceutical Calculations
- Problem-solving skills
- New Hire Onboarding
- Verifying orders
- Ordering and stocking medications
- Processing payments
- HIPAA
- Resolving customer issues
- Interpreting orders
- Team Collaboration
- Quality assurance and control
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
- Customer Service
- Medical Coding
- Insurance processing
- Inventory Management
- Data Entry
- Teamwork and Collaboration
- Professionalism
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Multitasking
- Organizational Skills
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Account updating
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Scheduling
- Data Collection
- Complaint resolution
- Information Security
- Office equipment proficiency
- Conflict Mediation
- Reading Comprehension
- Prioritization
- High-energy attitude
- Customer Relations
- Dispute Resolution
- Grammar
- Active Listening
- Sales expertise
- Customer consulting
- Project management abilities
- Researching
- Retail sales customer service
- Business development understanding
- Critical Thinking
- De-Escalation Techniques
- Adaptive team player
- Multi-Task Management
- Order Processing
- Service Upselling
- Professional telephone demeanor
- Shipping and receiving understanding
- Retail Marketing
- Client Relations
- Product Sales
- Efficiency Improvement
- Reliability
- Adaptability
- Time management abilities
- Goal Setting
- Problem-Solving
- Attention to Detail
- Continuous Improvement
- Task Prioritization
Certification
- Maryland Board of Pharmacy Technician License
- CPR/AED/First Aid Certification
References
- Bob Toth (240)-889-9251
- Kaelab A (202)-730-6101
- Cheryl Fewster (304)-283-6294
- Betty Kim (301)-335-9062
Timeline
Pharmacy Technician
Walmart Pharmacy
09.2021 - Current
Pharmacy Technician/Sales Supervisor
CVS Pharmacy
03.2019 - 09.2021
Basic
Waynesboro Area Senior High School
Marketing And Web Design
Franklin County Career And Technology Center
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