Dymond Moten
Crockett,TX
Summary
Customer-oriented sales professional with [Number] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work History
Food and Consumables Associate
Walmart
Crockett, TX
08.2023 - Current
- Assisted with promotional displays and special events related to consumable goods.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocked shelves as necessary based on customer demand or store policy directives.
- Greeted customers to build rapport and increase customer satisfaction.
- Operated scanning equipment to accurately record sales transactions.
- Assisted customers with product selection and answered questions regarding consumable products.
- Followed all safety regulations while handling consumables in the store.
- Provided exceptional customer service by addressing individual needs promptly and professionally.
Customer Service Representative
Results Companies
Palestine, TX
12.2021 - 06.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Shift Leader
Taco Bell
Crockett, TX
10.2019 - 11.2021
- Upheld company standards and compliance requirements for operations.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Identified needs of customers promptly and efficiently.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Education
Frank Mcclarrin Highschool
College Park, GATimeline
Food and Consumables Associate
Walmart
08.2023 - Current
Customer Service Representative
Results Companies
12.2021 - 06.2022
Shift Leader
Taco Bell
10.2019 - 11.2021
Frank Mcclarrin Highschool