Dymond Phillips
Grandview
Summary
Friendly and energetic professional with 5 years of experience in customer service. Proven ability to resolve customer concerns effectively while maintaining high satisfaction levels. Adaptable to fast-paced environments and skilled in managing last-minute changes. Consistently recognized for quality of work and efficiency under pressure.
Overview
9
9
years of professional experience
Work History
Texas Roadhouse
01.2020 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Managed dining area to ensure cleanliness and organization during service.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Handled cash and processed payments using point-of-sale system efficiently.
- Maintained knowledge of menu items to provide detailed recommendations to guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Patient Care Technician
Overland Park Regional Medical Center
Overland Park
02.2022 - 09.2023
- Assisted patients with daily activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to develop patient care plans.
- Documented patient information accurately in electronic health records.
- Transported patients safely within the facility for tests and appointments.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.A
Server
Coopers Hawk Winery
05.2020 - 02.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
Guest Service
TopGolf
02.2017 - 12.2019
- Served multiple customers simultaneously in a stressful environment.
- Received and processed cash and credit payments.
- Established strong business relationships.
- Handled concerns and questions with customers.
Education
Highschool diploma -
Grandview High School
Grandview05.2017
Skills
- Friendly
- Energetic
- Self-driven
- Patient
- Optimistic
- Great customer service
- Adept at resolving customer concerns
- Hard working
- Seeking to contribute skills to the company's growth
- Patient care assistance
- Attention to detail
- Vital signs assessment
- CPR certification
Timeline
Patient Care Technician
Overland Park Regional Medical Center
02.2022 - 09.2023
Server
Coopers Hawk Winery
05.2020 - 02.2022
Texas Roadhouse
01.2020 - Current
Guest Service
TopGolf
02.2017 - 12.2019
Highschool diploma -
Grandview High School