Dymond Spann
Houston,TX
Summary
I refer to myself as a Visionary Maven, a person that reconstructs certain elements to enhance a company by finding new solutions to make their organization or brand of higher quality. A team player with proven communication skills, experienced in ticketing, sales and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Seller Services
Gametime United
03.2023 - Current
- Supported sellers by uploading, verifying, and managing ticket listings across platforms like Ticketmaster and AXS, ensuring accurate pricing, visibility, and timely fulfillment.
- Created and maintained venue maps and manifests to ensure proper seat inventory and accurate ticket distribution.
- Generated and analyzed scan reports to track event entry performance, troubleshoot access issues, and support post-event reconciliation.
- Managed ticket inventory and provided operational support for live events, ensuring smooth ticket delivery and entry processes.
- Collaborated with cross-functional teams to resolve fulfillment and customer issues efficiently while maintaining service quality.
- Managed approximately 100 emails a day and incoming calls from sellers.
- Maintained a high level of accuracy and attention to detail in fast-paced, deadline-driven environments.
Dispatcher
XPO Logistics
02.2022 - 03.2023
- Coordinated and dispatched daily freight loads, optimizing routes to ensure on-time deliveries and maximize driver efficiency.
- Communicated with drivers, warehouse staff, and customers to resolve delivery issues and provide real-time updates.
- Monitored shipments using dispatch systems and updated records.
- Maintained compliance with DOT regulations and internal safety protocols while scheduling drivers and loads.
- Adjusted routes and schedules based on real-time conditions.
- Worked with teams to meet delivery deadlines and customer needs.
Order Fulfillment
Vivid Seats
03.2020 - 01.2022
- Managed end-to-end ticket order processing using POS system (Skybox).
- Provided responsive support to sellers and marketplaces via phone and email, resolving technical and logistical issues.
- Coordinated ticket listings and delivery methods across multiple resale platforms, adhering to marketplace policies.
- Demonstrated ability to multitask in a fast-paced environment while maintaining attention to detail and service quality.
Customer Service Representative
ATT Call Center
08.2018 - 01.2020
- Handled inbound calls to assist customers with billing, service plans, and technical support.
- Provided personalized solutions to increase customer satisfaction and retention.
- Resolved account issues and processed payments, upgrades, and plan changes.
- Promoted products and services, consistently meeting or exceeding sales goals.
- Used CRM tools to document interactions and follow up on service requests.
- Worked in a fast-paced environment while delivering excellent service.
Customer Service Representative
Enova International
08.2016 - 06.2018
- Initiated outbound calls to verify loan application details and gathered additional information to complete files.
- Managed a pipeline of loan applications, ensuring adherence to quality standards and timely processing.
- Resolved customer inquiries and issues via phone, email, and fax, maintaining high service levels.
- Maintained accurate, up-to-date records for customer accounts in compliance with company policies.
- Adapted to a fast-paced, metric-driven environment, consistently meeting performance targets.
Service Desk
Walmart
05.2015 - 08.2016
- Assisted customers with returns, exchanges, and product inquiries with professionalism and efficiency.
- Resolved customer complaints and issues to ensure satisfaction and loyalty.
- Processed refunds and handled cash, credit, and gift card transactions accurately.
- Maintained up-to-date knowledge of store policies
- Communicated with other departments to coordinate customer service needs.
Education
Business Skills - Certificate
Moraine Valley Community College
Online 05-2026
High School Diploma - undefined
Argo community high school
Summit, IL05.2018
Skills
- Strategic Planning Ticket management Inventory tracking Dispatch coordination Data entry Customer service Microsoft Office Cash handling Communication Multitasking Business Partnering High Performance Team Building Troubleshooting Organization Skills Time Management
Certification
Corporate Inclusion Institute
EU Analytics Academy
Project Management Institute
Timeline
Seller Services
Gametime United
03.2023 - Current
Dispatcher
XPO Logistics
02.2022 - 03.2023
Order Fulfillment
Vivid Seats
03.2020 - 01.2022
Customer Service Representative
ATT Call Center
08.2018 - 01.2020
Customer Service Representative
Enova International
08.2016 - 06.2018
Service Desk
Walmart
05.2015 - 08.2016
High School Diploma - undefined
Argo community high school
Business Skills - Certificate
Moraine Valley Community College
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