DYMOND THOMPKINS
STOCKBRIDGE
Summary
Customer Service Specialist with 10+ years of experience in healthcare and technology sectors, excelling in patient care and communication. Proficient in medical office operations, venipuncture, and customer service, driving patient satisfaction and operational efficiency. Passionate about leveraging extensive expertise to enhance service delivery and foster collaborative environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Research Assistant
Cenexel
04.2024 - Current
- Provide compassionate patient care, monitor vital signs, and assist with daily activities while maintaining detailed medical records and coordinating with nursing staff
- Execute precise patient assessments, document health changes, and maintain sterile conditions while supporting medical procedures and emergency responses
- Partner with healthcare teams to deliver comprehensive patient care, facilitate treatments, and ensure smooth communication between staff and families
- Drive patient satisfaction through attentive care, swift response times, and proactive monitoring of health indicators while maintaining safety protocols
Medical Assistant
B Positive
01.2016 - 08.2023
- Collected blood and urine samples using venous techniques, ensuring accurate patient records.
- Verified specimen details in lab system, enhancing data accuracy and workflow efficiency.
- Performed bleeding time tests, improving diagnostic precision and patient care.
- Communicated with patients and staff, providing clear updates on order statuses.
- Adhered to policies and procedures, maintaining high safety and quality standards.
Customer Service Specialist
V Care Technology
07.2010 - 01.2016
- Directed inbound calls to enhance customer experience and streamline service.
- Accurately responded to customer inquiries, boosting satisfaction.
- Maintained precise records, ensuring data integrity.
- Conducted follow-up calls to resolve product issues promptly.
- Contributed to phone system selection, optimizing communication.
Customer Service Representative
Proactive
06.2006 - 05.2010
- Answer customers telephone calls regarding existing accounts
- Make requested policy and account changes
- Counsel customers on options for service
- Upgrade service and offer additional service packages
- Demonstrated how to properly use products. Streamlined customer account management processes while providing consultative solutions for service upgrades, resulting in enhanced customer satisfaction and retention
Education
Star Light Medical Institute
Pennsauken, NJ06.2018
High School Diploma - undefined
West Field High School
Fairfax, VA06.2006
Skills
- Medical Office, Customer Service, Venipuncture, Documentation, Phlebotomy, Laboratory, CPR, Typing, Cash Register
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
Certification
- CPR CERTIFICATION CPR Certification Feb 2025
- PHLEBOTOMY CERTIFICATION Certified Phlebotomy Technician
Timeline
Research Assistant
Cenexel
04.2024 - Current
Medical Assistant
B Positive
01.2016 - 08.2023
Customer Service Specialist
V Care Technology
07.2010 - 01.2016
Customer Service Representative
Proactive
06.2006 - 05.2010
High School Diploma - undefined
West Field High School
Star Light Medical Institute
Similar Profiles
James Saint VrestilJames Saint Vrestil
Research Assistant II at CenexelResearch Assistant II at Cenexel
Ashley ParishAshley Parish
Chief Sales Officer at CenExelChief Sales Officer at CenExel
James Saint VrestilJames Saint Vrestil
Research Assistant II at CenexelResearch Assistant II at Cenexel
Dakota StevensDakota Stevens
Competitive/Travel Gymnastics Coach at Stick It GymnasticsCompetitive/Travel Gymnastics Coach at Stick It Gymnastics
CHANTAL BIEN AIME CASTINGCHANTAL BIEN AIME CASTING
NA at JONESBORO ASSISTED LIVING CENTER LLCNA at JONESBORO ASSISTED LIVING CENTER LLC