Dymone Matthews
Milpitas,CA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my adaptability and boba tea knowledge at BayLeaf Tea to significantly improve service efficiency. My strong work ethic and decision-making aptitude have consistently elevated team performance and operational standards in fast-paced environments. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Boba Barista
BayLeaf Tea
Milpitas, CA
11.2022 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Controlled line and crowd with quick, efficient service.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
Baker
Crumbl Cookies
Milpitas, CA
09.2022 - 10.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Receptionist
PostNet
San Jose, CA
11.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
East Palo Alto Academy
East Palo Alto, CA06.2020
Skills
- Strong Work Ethic
- Cleanliness and Organization
- Adaptability in Fast-Paced Environments
- Continuous learning mindset
- Boba Tea Knowledge
- Flexible schedule availability
- Decision Making Aptitude
- Positive Attitude Display
- Drink Preparation Expertise
- Cash handling proficiency
- Order Accuracy Assurance
- Reliability and punctuality
Timeline
Boba Barista
BayLeaf Tea
11.2022 - Current
Baker
Crumbl Cookies
09.2022 - 10.2022
Receptionist
PostNet
11.2021 - 03.2022
High School Diploma -
East Palo Alto Academy