Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Writing,
Outspoken, Intellectual correspondence,
Languages
Timeline
Hi, I’m

Dymonik Barclay

Tulsa,OK

Summary

Talented Training Instructor adept at developing, implementing and conducting diverse training courses for different clients. Collaborative and insightful professional familiar with a range of training needs and successful at delivering instruction through diverse methods. Excellent communication, planning and time management abilities. Passionate Trainer with extensive knowledge of diverse training and proven success working with top clients. Devoted to long-lasting and comprehensive results for every client. Trained in customer service and excel use.

Overview

7
years of professional experience

Work History

Amazon

Training Instructor
2020.09 - Current (3 years & 10 months)

Job overview

  • Maintained compliance with company standards, regulatory requirements and quality goals.
  • Evaluated training needs and developed appropriate class offerings.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in Outbound department and developed training courses to meet identified needs.

Delaware North

Cashier Trainer
2022.01 - 2022.07 (6 months)

Job overview

  • Trained 50 new employees by providing knowledge of specific store tasks, policies and goals.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges to 20 percent
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Operated POS system to complete cash, credit and check transactions.

Macys Call Center

Customer Service Representative
2020.08 - 2021.10 (1 year & 2 months)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Walmart

Customer Service Associate
2016.02 - 2019.11 (3 years & 9 months)

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Oral Roberts University Tulsa, OK

No Degree from Information Technology

University Overview


  • [Quest Whole leader Scholarship] Scholarship Recipient

Lott Carey Baptist Mission School Liberia

High School Diploma
06.2012

University Overview

Skills

  • Fee and Expense Estimation
  • Course Optimization
  • Class Planning
  • Creative Solution Development
  • Procedure Manual Writing
  • Team Exercises
  • Emergency Preparedness
  • Student Rapport-Building
  • Customer Loyalty
  • Motivational Speaking

Accomplishments

Accomplishments
  • Achieved Honors by introducing word documents for tasks.
  • Documented and resolved conflicts which led to a good work environment.
  • Resolved product issue through consumer testing.
  • Achieved Higher position by completing Job interviews with accuracy and efficiency.
  • Supervised team of 30 staff members.

Affiliations

Affiliations
  • Association of Information Technology Professionals
  • Project Management Institute

Writing,

Writing,

Writing its one of my biggest gift given to me by God, some people describe it as a skill but it comes natural to me and my creative thinking.. I can write anything and everything and it always get good result be it on a paper, a word document or just about anything

Outspoken, Intellectual correspondence,

Outspoken, Intellectual correspondence,

Very confident in myself and how I approach People, being a help and my correspondence towards any situation

Languages

colloquial
Full Professional

Timeline

Cashier Trainer
Delaware North
2022.01 - 2022.07 (6 months)
Training Instructor
Amazon
2020.09 - Current (3 years & 10 months)
Customer Service Representative
Macys Call Center
2020.08 - 2021.10 (1 year & 2 months)
Customer Service Associate
Walmart
2016.02 - 2019.11 (3 years & 9 months)
Oral Roberts University
No Degree from Information Technology
Lott Carey Baptist Mission School
High School Diploma
Dymonik Barclay