DYNA CASTILLO
San Jose
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Certified Medical Assistant II
Palo Alto Medical Foundation, PAMF
07.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Patient Service Representative II
Palo Alto Medical Foundation, PAMF
12.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Patient Access Representative I
Lucile Packard Children's Hospital Stanford
05.2019 - 11.2020
- Performs full registration and admitting process from start to finish. Ability to verify insurance coverages and assign correct one to patients chart.
- Provide excellent PCARE's and customer service.
- Meets weekly individual productivity goals and standards as set by Team Lead or Management.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Identified issues, analyzed information and provided solutions to problems.
- Maintains professional communication with staff, visitors and families. Maintained energy and enthusiasm in fast-paced environment. Maintains clean sanitized area at all times.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintaining Labor and Delivery supplied with office materials. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Licensed - Licensed Vocational Nurse
Unitek College - San Jose
San Jose, United States12.2024
Certification - Medical Assistant
The Institute of Business And Technology
Santa Clara, CA01.2022
HIGH SCHOOL DIPLOMA -
Gunderson High School
San Jose, CA2007
Skills
- Vital signs
- Injections
- CPR and AED Certified
- EKG
- Venipuncture
- Medical terminology
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Epic
- 80 WPM typing speed
- HIPAA Compliance
- Insurance Knowledge
- Vaccine Inventory Control & ordering
- Medical office administration
- Phlebotomy
Personal Skills
- Cultural sensitivity and awareness
- Empathy
- Patient and family focused
- Critical thinking and problem solving
- Professionalism and strong work ethic
Languages
Bilingual (Spanish) - able to fluently translate, read and write with ease
References
References provided upon request.
- www.linkedin.com/in/dynacastillo
Timeline
Certified Medical Assistant II
Palo Alto Medical Foundation, PAMF
07.2022 - Current
Patient Service Representative II
Palo Alto Medical Foundation, PAMF
12.2021 - Current
Patient Access Representative I
Lucile Packard Children's Hospital Stanford
05.2019 - 11.2020
Licensed - Licensed Vocational Nurse
Unitek College - San Jose
Certification - Medical Assistant
The Institute of Business And Technology
HIGH SCHOOL DIPLOMA -
Gunderson High School
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