Dynasia Bell
Hutchins,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Christus Good Shepherd. Leveraged strong time management and empathy to resolve conflicts and boost team productivity. Demonstrated reliability by consistently meeting targets, showcasing a blend of excellent customer assistance and team collaboration skills.
Overview
2025
2025
years of professional experience
Work History
Cashier
Aramark
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Freight Handler
Fed Ex Freight
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
Customer Service Representative
Christus Good Shepherd
03.2024 - 07.2024
- Resolved conflicts with calm and effective solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Associate
Walmart
08.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Reduced issue resolution time by streamlining communication between departments.
- Increased team productivity with effective communication and coordination of tasks.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Education
South Oak Cliff High School
Dallas,txSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
Languages
English
Full Professional
Timeline
Customer Service Representative
Christus Good Shepherd
03.2024 - 07.2024
Customer Service Associate
Walmart
08.2023 - 11.2023
Cashier
Aramark
Freight Handler
Fed Ex Freight
South Oak Cliff High School
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