Dynasty Carpio
Brooklyn
Summary
Dynamic customer service professional with experience at Gateway Group One, excelling in inbound support and data entry. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining high product knowledge and reliability, ensuring seamless operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Gateway Group One
06.2024 - Current
- Help and assist passenger around the terminal area at the airport.
- Book reservations on the Ground Transportations Routes.
- Assist passengers at the Air Train station with travel related issues.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Security Officer
Mulligan Security Corp
02.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Protection Assistant
Macy's
07.2023 - 11.2023
- Conducted regular audits of security systems, identifying areas for improvement and implementing necessary updates.
- Participated in cross-functional teams tasked with addressing complex security challenges, contributing valuable insights and expertise.
- Streamlined protection strategies for improved efficiency in responding to potential threats.
- Managed access control systems, ensuring only authorized individuals gained entry to secured areas.
Seasonal Ride Operation
Randys
07.2022 - 11.2022
- Ensure the safe and enjoyable operation of rides for customers.
- assist customer in loading and unloading from rides in a safe and timely manner.
- Enforced ride restrictions, including height requirements, and ensure guests meet admission requirements .
- Strengthened communication skills through regular interactions with others.
Education
GED -
Opportunities For Better Tomorrow
Brooklyn, NY02-2022
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Verbal and written communication
- Punctuality and reliability
Languages
Spanish
Full Professional
Timeline
Customer Care Representative
Gateway Group One
06.2024 - Current
Security Officer
Mulligan Security Corp
02.2024 - 03.2025
Protection Assistant
Macy's
07.2023 - 11.2023
Seasonal Ride Operation
Randys
07.2022 - 11.2022
GED -
Opportunities For Better Tomorrow
Similar Profiles
Richard FerinoRichard Ferino
Security Officer at Gateway Group OneSecurity Officer at Gateway Group One
Tracie McculloughTracie Mccullough
Security Officer at Gateway Group OneSecurity Officer at Gateway Group One
Arathy PrakashArathy Prakash
Project Manager at Gateway Group of ConpaniesProject Manager at Gateway Group of Conpanies