Dynasty DeShazer
Milwaukee,WI
Summary
Seeking an engaging opportunity with a dynamic and expanding healthcare organization. Contributing skills and passion for the industry to a company that values innovation and patient-centered care. Committed to driving positive outcomes and continuously enhancing expertise in the ever-evolving healthcare field. Being part of a team dedicated to making a meaningful impact on the lives of individuals and communities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cleaner
Wisconsin Center District
09.2023 - 12.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
Customer Service Representative
Nordstrom Rack
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Cbrf
A.J Living
01.2015 - 07.2015
- Assist residents with personal comfort, grooming, and personal hygiene when needed or per the plan of care
- Assist elders in activities of daily living; encourage appropriate self-care and independence
- Provide a safe environment by minimizing health and safety risks for residents throughout the entire building and especially in the president’s personal (living) room
- Administer all physician ordered special care, example; skin care, bathing techniques
- Assist resident with transfer to chairs or beds as needed
- Accompany resident to out of facility appointments and recreational activities
- Collect specimens as ordered by physicians: urine sample only
- Immediately report to CBRF Manager or Community Health Nurse any special or emergency needs of the resident
- Provide appropriate care as needed
- Document in the resident’s plan of care
- Perform various tasks as instructed
- Example; taking vital signs, recording them, and reporting them to the proper authority as instructed
- To ensure accurate record keeping of all services, document in the resident’s chart; the resident’s progress, significant changes in behavior, and other occurrences or issues
- Clean and maintain the president’s personal living room and bathroom
- Answer phone and relay messages to proper resident, employee, or other contact
Volunteer
Dr. Brenda Noahe
10.2012 - 03.2015
- After School Program/Tutoring/Mentoring
Community Care Call Center
01.2013 - 12.2014
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Maintains call center database by entering information
- Keeps equipment operational by following established procedures; reporting malfunctions
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and different requests
Childcare Worker
Nichols Daycare
07.2010 - 09.2012
- Caring for children and activity planner
Call Center Representative
JcPenny
08.2009 - 03.2011
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Education
Standard of Excellence
Milwaukee Area Technical College
Milwaukee, WIDr. Brenda Noahe
03.2015
Skills
- Customer service
- Team collaboration
- Time management
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Quality assurance
- Multitasking Abilities
- Flexible schedule
- Decision-making
- Task prioritization
- Active listening
- Critical thinking
- Data entry
- Customer support
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Communicating with clients
- Call control
- Answering questions
- Gathering information
- Calm disposition
- Building rapport
- Quality control
- Logging call information
- System documentation
- Performance monitoring
- Call documentation skills
- CallSelect
- Proficiency in microsoft and workday software
Certification
- Universal Standard Precautions-OSHA
- First Aid with Choking
- Fire Safety
- Management and Administration of Medications
- Dietary Needs, Menu Planning, Food Preparation and Sanitation
Closing Statement
To whom it may concern, Thank you for taking the timeout for looking over my resume. Hopefully you will consider me for the position I am applying for. Thank You, Your truly Dynasty.
Professional References
- Mary Nichols, (414) 507-4146
- DaJuan Wallace, (414) 899-9400
- Diane Williams, (414) 507-6650
Timeline
Cleaner
Wisconsin Center District
09.2023 - 12.2025
Customer Service Representative
Nordstrom Rack
06.2022 - 08.2023
Cbrf
A.J Living
01.2015 - 07.2015
Community Care Call Center
01.2013 - 12.2014
Volunteer
Dr. Brenda Noahe
10.2012 - 03.2015
Childcare Worker
Nichols Daycare
07.2010 - 09.2012
Call Center Representative
JcPenny
08.2009 - 03.2011
Dr. Brenda Noahe
Standard of Excellence
Milwaukee Area Technical College
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