Dynasty Hernandez

- Coordinated the loading and organization of all necessary materials onto the company truck to ensure efficient job execution.
- Engaged with customers to provide exceptional service, fostering positive relationships and addressing inquiries effectively.
- Compiled and submitted daily reports detailing all completed jobs to management, ensuring transparency and accountability.
- Maintained high standards of quality service, consistently meeting or exceeding customer expectations.
- Monitored and tracked time spent on-site to optimize productivity and enhance time management practices.

• Collaborated effectively with team members to maintain a consistent work pace and achieve collective goals.
• Ensured timely completion of projects while upholding high standards of quality and craftsmanship.
• Monitored and managed inventory levels to guarantee all necessary materials were available for job completion.
• Demonstrated flexibility by working overtime as needed to meet project deadlines and ensure successful outcomes.

• Provided comprehensive support to roofers by preparing tools and materials each morning before they departed for service or production jobs.
• Gained hands-on experience in servicing hand tools and roofing welders, enhancing operational efficiency.
• Monitored inventory levels and coordinated timely deliveries to job sites as needed to ensure uninterrupted workflow.
• Performed regular maintenance and service tasks as a handyman, contributing to the overall upkeep and functionality of the facility.

• Conducted high-volume outbound calls to customers across multiple states, providing exceptional service for auto and home insurance policies.
• Handled sensitive payment information with care, assisting customers with payment processing over the phone.
• Managed email correspondence with customers, ensuring timely responses and effective communication.
• Utilized Microsoft Outlook, Excel, and PowerPoint to perform daily tasks and maintain organized records.
• Stayed informed on state-specific laws and insurance regulations to ensure compliance and protect customers from potential issues, such as suspended driver’s licenses due to policy errors.