Dynasty Knighton
Alcoa,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Intuit
11.2022 - 11.2023
- STARTED WITH PROCONNECT TAX ONLINE:
- Assisted customers in identifying tax issues and explained solutions to restore various tax situations.
- Analyzed financial records to verify accuracy of tax returns.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process tax support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- PROMOTED TO QUICKBOOKS DESKTOP:
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
Warehouse Worker
Fed Ex Ground
09.2020 - 10.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as sixty (60) pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Enrollment Consultant
K12
04.2019 - 08.2020
- Analyzed customer needs to provide education needs.
- Generated leads through cold-calling, networking and other outreach methods.
- Responded to customer requests within eight (8) hours swiftly to resolve issues via telephone.
- Positioned plans to ensure schooling during COVID-19 pandemic.
Customer Service Representative/Cashier
Forever 21
08.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Food City
03.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Health Sciences
Tennessee State University
Nashville, TN05.2024
High School Diploma -
Alcoa High School
Alcoa, TN05.2019
Skills
- Data Entry
- Account Updating
- Appointment Scheduling
- Consultative Sales
- Data Collection
- Information Security
- Complaint Resolution
- Product Knowledge
- Customer Relations
- Microsoft Outlook
- Medical Terminology Knowledge
- Conflict Mediation
- Customer Relationship Management (CRM)
Timeline
Technical Support Representative
Intuit
11.2022 - 11.2023
Warehouse Worker
Fed Ex Ground
09.2020 - 10.2020
Customer Service Representative/Cashier
Forever 21
08.2019 - 04.2020
Enrollment Consultant
K12
04.2019 - 08.2020
Customer Service Representative
Food City
03.2017 - 06.2018
Bachelor of Science - Health Sciences
Tennessee State University
High School Diploma -
Alcoa High School
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