Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dynasty Martinez

The Bronx,NY

Summary

Reliable healthcare professional with strong background in Patient care. Adept at monitoring treatments, managing equipment, and ensuring patient comfort and safety. Known for effective collaboration with medical teams, flexibility in dynamic environments, and strong communication skills. Focused on achieving optimal results and maintaining high standards in patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Technician

DaVita
07.2023 - Current
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

Patient Service Representative

Motion Sports Medicine
09.2022 - 07.2023
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Handled customer service inquiries in person, via telephone and through email.
  • Verified insurance eligibility and coverage for patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Built and maintained positive working relationships with patients and staff.

Patient Access Representative

Reading Hospital - Tower Health
03.2021 - 09.2022
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.

Education

High School Diploma -

Agora Cyber Charter School
Reading, PA
06-2016

Skills

  • Vital signs monitoring
  • Patient Observation
  • Specimen Collection
  • Clinical Training
  • Infection control standards
  • Certified in CPR/AED

Certification

  • CPR/AED Certification
  • Bonent CHT

Languages

Spanish
Limited Working

Timeline

Patient Care Technician

DaVita
07.2023 - Current

Patient Service Representative

Motion Sports Medicine
09.2022 - 07.2023

Patient Access Representative

Reading Hospital - Tower Health
03.2021 - 09.2022

High School Diploma -

Agora Cyber Charter School

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Dynasty Martinez