Dynasty McGee
Houston,TX
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Floor Manager
Social Junkie
01.2025 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Floor Manager
Grooves
10.2024 - 06.2025
- Supervised daily operations to ensure exceptional service quality and customer satisfaction.
- Trained and mentored staff on best practices for efficiency and productivity.
- Implemented inventory control procedures to optimize stock management processes.
- Coordinated scheduling and staffing to meet operational demands effectively.
Waitress Trainer
The Address
01.2019 - 02.2025
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Waitress
The Address
05.2018 - 02.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Entrepreneur
Dynasty's Empire
01.2020 - 05.2023
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Education
Bachelor of Arts - Broadcast Journalism
Penn State University
08.2015
Skills
- Staff leadership
- Customer service
- Strong multitasking
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Team collaboration
- Employee management
- Customer relations
- Scheduling and planning
Timeline
Floor Manager
Social Junkie
01.2025 - Current
Floor Manager
Grooves
10.2024 - 06.2025
Entrepreneur
Dynasty's Empire
01.2020 - 05.2023
Waitress Trainer
The Address
01.2019 - 02.2025
Waitress
The Address
05.2018 - 02.2025
Bachelor of Arts - Broadcast Journalism
Penn State University
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