Dynasty Smith
Jacksonville,FL
Summary
Multifaceted customer service expert with 5+ years of sales, improving and building teams, and creating safe environments for customers. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.
Overview
7
7
years of professional experience
Work History
Operator/Assembler
Glasfloss Industries
01.2021 - 10.2024
- Efficiently operate and assemble filtration products, achieving a 98% production accuracy rate while meeting daily output goals of 500+ units
- Document and maintain accurate records of production processes and inventory levels to support effective operations and supply chain management
- Perform quality control inspections on finished products, ensuring compliance with industry standards and reducing customer returns by 20%
- Provide training and support to new team members on assembly techniques and safety protocols, fostering a collaborative and efficient work environment
Room Attendant
Xclusive Staffing
01.2018 - 01.2021
- Responded promptly to guest requests and inquiries, ensuring a high standard of customer service and addressing any concerns with professionalism and efficiency
- Implemented efficient cleaning protocols that reduced average cleaning time by 25%, contributing to improved turnaround times for room availability
- Assisted in managing inventory of cleaning supplies and linens, coordinating with management to ensure adequate stock levels for uninterrupted service
- Implemented customer feedback and escalated concerns leading to a 7% drop in negative reviews
Vehicle Service Agent
GCA Services
01.2018 - 01.2021
- Collaborated with management to develop a streamlined service schedule, reducing vehicle turnaround time by 20% and enhancing operational efficiency
- Interacted with customers in a friendly and professional manner, providing information about vehicle services and addressing inquiries to enhance the customer experience
- Conducted thorough inspections and routine maintenance on 100+ vehicles weekly, ensuring a fleet readiness rate of 95% and minimizing downtime
- Maintained organized records of service logs and vehicle maintenance schedules, contributing to efficient operations and effective communication within the team
Education
MEDICAL BILLING & CODING -
Ultimate Medical Academy
COURSEWORK IN NURSING -
Florida State College
HIGH SCHOOL DIPLOMA -
Sandalwood High School
Skills
- Customer Retention
- Account Management
- Typing 60 WPM
- Project Management
- Selling and Upselling
- HIPAA Knowledge
- Excellent written and verbal communication skills
- Ability to thrive in a multidisciplinary, fast-paced environment
- CRM Software: Salesforce, Zendesk, Zoho
- Microsoft Suites Proficient (Excel, Word, PowerPoint)
Timeline
Operator/Assembler
Glasfloss Industries
01.2021 - 10.2024
Room Attendant
Xclusive Staffing
01.2018 - 01.2021
Vehicle Service Agent
GCA Services
01.2018 - 01.2021
MEDICAL BILLING & CODING -
Ultimate Medical Academy
COURSEWORK IN NURSING -
Florida State College
HIGH SCHOOL DIPLOMA -
Sandalwood High School