Dynasty Strachan
Brooklyn
Summary
Amicable, self-motivated professional, seeking employment that offers communication, customer service skills and counseling combined with an initiative to contribute to the goals of the employer.
Professional mentor with track record of fostering positive, impactful relationships. Adept at guiding peers through challenges, leveraging strong communication and problem-solving skills. Known for effective team collaboration and adaptability, ensuring consistent results. Skilled in active listening, conflict resolution, and motivational techniques.
Experienced with mentoring and guiding peers through academic and personal challenges. Utilizes strong communication abilities to create supportive and trust-building relationships. Knowledge of effective problem-solving techniques and strategies to foster positive mentoring environment.
Overview
8
8
years of professional experience
Work History
Peer Mentor
Pearls of Great Price
Brooklyn, NY
02.2022 - Current
- Led regular roundtable sessions for peer groups focused on predetermined topics.
- Planned service activities to promote community interaction.
- Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
- Provided customer service support to ensure satisfaction.
Team Member
Sweetgreen
New York, NY
04.2023 - 06.2023
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Summer Youth Intern
SYEP
Brooklyn, NY
06.2019 - 09.2019
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers through phone conversations.
- Introduction to a software engineer's skill set of basic coding techniques.
After-School Program Assistant
Bedford Stuyvesant New Beginnings Charter School
Brooklyn, NY
09.2018 - 06.2019
- Managed staff daily attendance and reported absences and tardies to the school Principal.
- Provided Office Clerical assistance. Directed phone calls, and placed Overhead PA announcements.
- Handled clerical duties and coordinated meals and snacks for after-school programming.
Education
Bachelor of Science - Criminal Justice
Hampton University
Hampton, VA05-2027
Skills
- Active Listener
- Phone call answering
- Attention to detail
- Written and Verbal Communication
- Customer Service/relations
- Data entry
- Microsoft Office expertise
- Sensitive material handling
- Social Media Savvy on major platforms
- Cash Handling
- Complaint resolution
- Workplace Safety
- Customer Service
- Clear Communication
- Decision-making capabilities
- Computer Skills
- Problem-Solving
- Sales expertise
- Positive Attitude
- Goal Setting and Achievement
- Continuous Development
- Collaboration and Teamwork
- Credit and cash transactions
- Order Verification
- Drawer balancing
- Cash Register Operation
- Fast Learner
- Documentation And Reporting
Accomplishments
Greer Dawson Wilson Leadership Prgroam
Timeline
Team Member
Sweetgreen
04.2023 - 06.2023
Peer Mentor
Pearls of Great Price
02.2022 - Current
Summer Youth Intern
SYEP
06.2019 - 09.2019
After-School Program Assistant
Bedford Stuyvesant New Beginnings Charter School
09.2018 - 06.2019
Bachelor of Science - Criminal Justice
Hampton University