Dynasty Wong
Las Vegas
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Infrastructure & Ops Engineer
UnitedHealth Group
08.2020 - Current
- Responsible for Maintenance and troubleshooting Citrix Farm 7.15 to 1912 to 2203 to 2204 running 600+ 2012/2016/2019/2022 Windows virtual servers for production, QA/Test/Dev and Disaster Recovery (DR) environment.
- Designed, implemented and managed ADC 12-14.1, created over 360+ VIPs with various backend infrastructure and include configurations with ADM, GSLB, Gateway, Clustering, and many more
- Lead efforts related to implementing, enhancing, supporting, and testing all Citrix related systems and platforms used throughout enterprise.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Completed migration from flat to multiple layer DMZ that consist over 190+ public facing sites.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
Associate Infrastructure & Ops Engineer
UnitedHealth Group
08.2018 - 08.2020
- Designed and maintained Citrix Virtual App & Desktop 7.15 architecture environment to provide over 4500+ highly available concurrent applications sessions.
- Maintained all Blackberry Enterprise Services for 1000+ mobile devices for Nevada Market
- Resolved level 1-3 trouble-tickets request regarding VMware administration, Exchange administration, MS AD administration, Citrix administration, Blackberry Enterprise services, and Pulse Secure services
- Installed, configured, tested and maintained operating systems, application software and system management tools.
Sr Operating System Analyst
UnitedHealth Group
10.2016 - 08.2018
- Provide daily support/administration to multiple hosted client which comprises of 150 ESX5.5/6.5 hosts in various cluster virtual farms with total 1700+ Windows/Linux.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Integrate with team’s on-call processes and procedures, working on rotating basis and respond to after-hours and weekend support calls.
- Identified areas that could be improved through specific processes and addition of new software.
Support Analyst
UnitedHealth Group
02.2015 - 09.2016
- Achieved user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue
- Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours
- Implemented process allows for pre-imaging 75+ desktops in single day, allowing for on-demand projects or instant recovery.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
System Administrator
Verified Traffic
09.2015 - 08.2016
- Designed, implemented and supported 250+ desktop on VMware Horizon 6
- Worked with users to determine areas of technology in need of improved usability
Computer Technician
Acctcorp of Southern Nevada
07.2012 - 02.2015
- Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
- Perform data backups and disaster recovery operations
- Designed, planned and implemented Group Policy, delegation strategies, OU structure security policy and virus protection.
Education
Associate of Science - Applied Science, Computer And Network
Asher College
Las Vegas, NV2016
Skills
- Citrix Virtual App & Desktop
- Citrix ADC/ADM
- Infrastructure Upgrades
- VMware Virtualization
- System and Network Security
- Infrastructure Architecture
- Disaster Recovery Planning
- Company Guidelines
- Systems Implementations
- Requirements Analysis
- Team Training
- Technical Support and Assistance
- Attention to Detail
Certification
- Citrix Certified Professional - Virtualization (CCP - V)
- Citrix Certified Professional - App Delivery and Security (CCP - AppDS)
- VMware Certified Professional - Data Center Virtualization (VCP6.5-DCV)
- VMware Certified Professional - Network Virtualization (VCP6-NV)
- CCNA Routing and Switching
Timeline
Infrastructure & Ops Engineer
UnitedHealth Group
08.2020 - Current
Associate Infrastructure & Ops Engineer
UnitedHealth Group
08.2018 - 08.2020
Sr Operating System Analyst
UnitedHealth Group
10.2016 - 08.2018
System Administrator
Verified Traffic
09.2015 - 08.2016
Support Analyst
UnitedHealth Group
02.2015 - 09.2016
Computer Technician
Acctcorp of Southern Nevada
07.2012 - 02.2015
Associate of Science - Applied Science, Computer And Network
Asher College
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