DYNEE SETZER
Winterville,NC
Summary
Dynamic individual with hands-on experience in customer service, billing, sales, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, reliability, and results-oriented mindset. Committed to making meaningful contributions, team collaboration, and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Intern
ECU Health
05.2022 - 08.2022
- Collaborated with staff to streamline administrative processes and enhance efficiency.
- Organized patient data using electronic health record systems for accurate tracking.
- Collected, arranged, and input information into database system.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Front Desk Receptionist
Holiday Inn Hotel
08.2017 - 12.2017
- Greeted and assisted guests at check-in, ensuring a welcoming atmosphere.
- Collected room deposits, fees, and payments.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Processed reservations and maintained accurate room availability records.
- Utilized hotel management software for check-in/check-out procedures effectively.
- Supported sales efforts by providing information on hotel amenities and local attractions.
Customer Service Representative
Concentrix
08.2013 - 09.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled high-volume calls while maintaining a positive customer experience.
- Assisted in training new hires on customer service best practices.
- Achieved consistent customer satisfaction ratings through attentive service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Certificate - Medical Office Receptionist
Pitt Community College
Winterville, NC08-2017
Certificate - Patient Services Representative
Pitt Community College
Winterville, NC08-2017
Skills
- Teamwork and collaboration
- Active listening, analytical skills
- Professionalism and etiquette
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Reliable, adaptability and flexibility
- Billing, recordkeeping
- Clerical support, data entry, scheduling
- Problem solving, initiative, research
- Microsoft Office Suite
- Fast learner
Timeline
Intern
ECU Health
05.2022 - 08.2022
Front Desk Receptionist
Holiday Inn Hotel
08.2017 - 12.2017
Customer Service Representative
Concentrix
08.2013 - 09.2015
Certificate - Medical Office Receptionist
Pitt Community College
Certificate - Patient Services Representative
Pitt Community College