Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dyneesha Watkins

Raleigh,NC

Summary

My Dynamic and detail-oriented professional with extensive experience at Amazon, excelling in order fulfillment and warehouse safety. Proven ability to enhance team collaboration and streamline processes, resulting in reduced order processing times. Skilled in packaging and labeling, with strong communication abilities that foster positive customer interactions.

My professional with strong background in customer service and food preparation, equipped to excel in fast-paced environment. Skilled in maintaining high standards of cleanliness and safety, while ensuring efficient and accurate order fulfillment. Known for reliability, adaptability, and effective teamwork, consistently contributing to collective goals and operational success. Enthusiastic about delivering exceptional service and achieving targeted results. I am very

experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

My experience with inventory management, customer service, and maintaining store cleanliness. Utilizes effective communication skills to assist customers and collaborate with team members efficiently. Knowledge of stocking procedures and store organization to ensure smooth shopping trip.

I believe my diverse work ethnic, multitasking, hardworking and strong communication skills, gives me an advantage for any job or circumstances that may occur while on duty.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Amazon
03.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Grocery Clerk

Publix Grocery Store
03.2023 - 03.2024
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Retrieved items for customers and verified prices.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.

Sales Associate

Gabe's Department Store
08.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Crew Team Member

Bojangles' Famous Chicken 'n Biscuits
03.2020 - 02.2021
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.

Crew Team Member

McDonald's Restaurant
07.2018 - 03.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Southeast Raleigh Magnet Highschool
Raleigh, NC
05.2020

Skills

  • Packaging and labeling
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Attention to detail
  • Clear communication
  • Basic mathematics
  • Health and safety regulations
  • Punctual and dependable
  • Teamwork and collaboration
  • Multi-tasking strength
  • Listening skills
  • Goal oriented
  • Flexible schedule

Languages

English
Native or Bilingual

Timeline

Warehouse Worker

Amazon
03.2024 - Current

Grocery Clerk

Publix Grocery Store
03.2023 - 03.2024

Sales Associate

Gabe's Department Store
08.2021 - 06.2022

Crew Team Member

Bojangles' Famous Chicken 'n Biscuits
03.2020 - 02.2021

Crew Team Member

McDonald's Restaurant
07.2018 - 03.2019

High School Diploma -

Southeast Raleigh Magnet Highschool