Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

DYNELLE A GRENZ

Thornton,CO

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Experienced healthcare professional prepared for role of Surgery Scheduling Coordinator. Adept at optimizing surgery schedules to maximize efficiency and patient care. Known for strong team collaboration and flexibility in adapting to changing needs. Possesses excellent organizational skills and attention to detail, ensuring seamless operational workflows.

Overview

14
14
years of professional experience

Work History

Surgery Scheduling Coordinator

Intermountain Heart & Vascular Institute
04.2023 - Current
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.

Patient Service Representative Team Lead

Integrated Sports & Spine
11.2021 - Current
  • Scrutinized prescriptions and referrals for accuracy to verify patient service and treatment.
  • Conducted intake interviews and collected necessary documentation.
  • Communicated delays in appointments and offered rescheduling.
  • Processed payments and reconciled accounts.
  • Obtained proper authorization and identification prior to release of confidential medical records.
  • Scheduled appointments and assisted with referrals.
  • Identified and reminded patients of health maintenance gaps.
  • Provided clerical support to assist in delivery of quality health care services.
  • Verified and updated changes in patient, physician, or insurance to maintain proper billing.
  • Obtained and validated photo identifications and insurance cards, scanning documents into patients’ charts.
  • Coordinated with back office staff for timely and effective care of patients.
  • Assisted patients with completing paperwork and understanding medical terminology.
  • Maintained strict confidentiality of protected health Information to comply with HIPAA regulations.
  • Explained policies, procedures, and services to patients using medical and administrative knowledge.
  • Referred patients to appropriate health care services or resources.

Patient Service Representative

Western Nephrology
10.2018 - 11.2021
  • Worked in a large Nephrology Medical Office with over 12 Medical Doctors and Nurse Practitioners
  • Knowledge of medical terminology
  • Schedule and register New Patients and follow up patients and insure all required documentation is completed by patient
  • Calling and confirming appointments, and follow up of recall patients
  • Consistently prepare, HIPAA Consent forms, HIPAA Compliance, Insurance eligibility, and financial agreement forms to be signed by patient
  • Obtain copies of insurance card(s), forms of IS, and signature(s) on appropriate accounts to determine insurance coordination of benefits, pre-certification/pre-authorization
  • Knowledge of PPO and HMO policies, verified insurance policies
  • Greet patients, answer phones, take messages via EMR messaging system, while adhering to triaging policies
  • Formulated sound decisions in a high pressure, busy medical clinic
  • Worked fax in-box daily for 2 clinics, carefully attaching correct document to correct patient and forwarding to appropriate MA or department
  • Work closely with the Lead MA to complete needs of back office
  • Closing duties-End of Day Business Report, Counting cash box, Chart prep for following business day

Benefits Coordinator

Pacific Dental Services
09.2016 - 05.2018
  • Worked in a large dental practice with 2 dentists, and 4 Specialty Doctors; Endodontist, Periodontist, Oral Surgeon, and a Hygienist
  • Knowledge of dental terminology
  • Schedule and register new patients and insure all required documents are signed by patient
  • Calling and confirming appointments
  • Consistently prepare, HIPAA consent forms, HIPAA compliance, Insurance eligibility, and financial agreement forms to be signed by patient
  • Manage the daily, weekly, and monthly calendar to meet production and collection goals
  • Knowledge of PPO and HMO policies, verified insurance policies
  • Communicate effectively with patient for financial options including dental insurance coverage and out of pocket expenses
  • Offering payment plan solutions and gaining financial commitment to increase daily production for the Doctor
  • Accounts Receivable assisting in collections to maximize office’s revenue
  • Formulated sound decisions in a high pressure multilevel specialty dental office

Scheduling Coordinator/Administrative Assistant

SlimGenics
11.2011 - 09.2016
  • Scheduling 3 markets and 30 clinics for busy weight loss centers
  • Coordinate new hire and sales training for 3 markets and 30 clinics
  • Upfront collections of product purchases with personal sales totaling 30K annually
  • Recruitment for 3 markets and 30 clinics
  • Managed daily office operations and maintenance of equipment, maintaining accurate records for all business needs
  • Trained new employees on multiple client billing programs and data entry software
  • Managed potential client’s contracts, and versed them in legalities of contract

Education

Certified - Human Resources, HIPPA, Workers Compensation Activities And Honors

Thomas Jefferson High School
Denver, CO

Skills

  • Multi Tasking
  • Outlook
  • E-Clinical Works
  • QSI Dental Program
  • CPS Dental Network
  • Accounts Receivable/Accounts Payable
  • Attention to detail
  • Problem solver, and organized
  • Managing multiple complex calendars and schedules
  • New Hire Orientation/On Boarding
  • Insurance Verification
  • HIPAA Compliance
  • Cervical & Lumbar Injection Scheduling
  • PRP Scheduling
  • Cervical Dystonia & Migraine Botox Scheduling
  • Nerve Conduction Scheduling (EMG)
  • CPT Codes
  • PHP and HMO Referrals and Authorizations

Awards

Pacific Dental Services-Increased overall revenue of dental office by continually achieving personal production goals set by the corporate office-2018, Recognized by Specialty team leads as consistently preparing and running successful Endo, Perio, and Oral Surgery clinics-2017-2018

Timeline

Surgery Scheduling Coordinator

Intermountain Heart & Vascular Institute
04.2023 - Current

Patient Service Representative Team Lead

Integrated Sports & Spine
11.2021 - Current

Patient Service Representative

Western Nephrology
10.2018 - 11.2021

Benefits Coordinator

Pacific Dental Services
09.2016 - 05.2018

Scheduling Coordinator/Administrative Assistant

SlimGenics
11.2011 - 09.2016

Certified - Human Resources, HIPPA, Workers Compensation Activities And Honors

Thomas Jefferson High School

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