Dynesha Johnson
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ADT Security
12.2022 - Current
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
Customer Service Representative
Teleperformance
04.2017 - 08.2021
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
High School Diploma -
Lincoln High School
Dallas, TX05.2011
Skills
- Active Listening
- Credit Card Payment Processing
- Typing Proficiency
- Customer Relations
- Customer Service Expertise
- Troubleshooting and Assistance
- Hardware Upgrades
Timeline
Customer Service Representative
ADT Security
12.2022 - Current
Customer Service Representative
Teleperformance
04.2017 - 08.2021
High School Diploma -
Lincoln High School
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