Dynesty Wood
Jonesville,NC
Summary
During the six and a half years of being a waitress, this means becoming very attentive with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Great with maintaining speed and accuracy in high-traffic times, so I am amazing under pressure.
As being a florist for almost three years, there are completely new skills that have been acquired. Specialist in grand events such as banquets, weddings and etc. Design and arrange floral displays, bouquets and arrangements daily, aligned with holiday trends and customer requests.
Versatile worker recognized by peers for my effective communication, problem-solving, as well as project management skills.
Overview
7
7
years of professional experience
Work History
Florist
Bella's Floral & Designs
09.2021 - Current
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Waitress
Theo's Italian & Family Restaurant
09.2016 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
No Degree - Speech-Language Pathology And Audiology
Surry Community College
Dobson, NC05.2024
High School Diploma -
Starmount High School
Boonville, NC05.2018
Skills
- Specialty Orders
- Cash Register Operations
- Social Perceptiveness
- Critical Thinking
- Order Preparation and Processing
- Learning Strategies
- Vendor Relationships
- Creative Solutions
- Consultations and Recommendations
- Client Engagement and Assistance
Timeline
Florist
Bella's Floral & Designs
09.2021 - Current
Waitress
Theo's Italian & Family Restaurant
09.2016 - 01.2023
No Degree - Speech-Language Pathology And Audiology
Surry Community College
High School Diploma -
Starmount High School
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