Dynia Walker
Glen Burnie,MD
Summary
Diligent and well-organized team player committed to group success. Proactively addresses issues and adeptly navigates various roles. Demonstrates a team-oriented mindset with integrity and motivation. Proven experience in fast-paced, customer-centric environments. Exceptionally personable and detail-oriented, showcasing strong time management skills. Enthusiastically seeks opportunities to acquire new skills and progress in professional development.
Overview
3
3
years of professional experience
Work History
Tuition Coordinator
University Of Maryland Global Campus
Adelphi,, MD
01.2022 - Current
- Utilize a strong understanding of up-to-date Title IV regulations, state scholarships, grants, and University of Maryland scholarships and grants to tailor information to students.
- Create an updated timeline for financial enrollment plans based on eligibility for financial aid, military tuition assistance, veteran benefits, third-party tuition remission, employer partnerships, discounts, and payment plans to include a student’s total program costs.
- Provide comprehensive responses to students regarding financial aid, military tuition assistance processes based on the students' branch, third-party tuition deferments, veteran documentation and certification, accounting information, payment plans, and respective processes.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Customer Service Representative
Frontpoint Security
Vienna, VA
07.2020 - 01.2022
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed standard operating procedures for IT operations in the field environment.
- Performed system administration tasks such as user account creation, password resets.
- Assisted with troubleshooting, diagnosing, and resolving hardware and software issues remotely.
- Maintained positive working relationship with fellow staff and management.
- Tracked ticket statuses using a ticketing system and updated customers accordingly.
Field Support Specialist
Maxim Healthcare
Columbia, MD
10.2020 - 04.2021
- Responsible for timely completion of the full onboarding process of healthcare providers according to company standards and client requests
- Experience with running background reports through Certiphi, employment verifications via Equifax, i9 verification through E-Verify, education verifications via degreeverify, and scheduling various medicals through eScreen
- Maneuvers many web-based platforms to complete tasks and maintain organization
- Ensures caregivers maintain current credentials and licensure to remain compliant
- Provides a high level of customer service and attention to detail while maintaining electronic personnel files and meeting challenging deadlines
- Contributes to success of meeting goals and objectives of the team, exceeding quotas, and adapting to 'pandemic-level' workloads
- Successfully communicates and collaborates with various departments to ensure a timely and seamless experience for the healthcare provider throughout their time with Maxim
Education
Bachelor of Science - Communication Studies
Frostburg State University
Frostburg, MD12.2018
Skills
- Data Analysis
- Technical skills
- MS Office
- Problem Solving
- Time Management
- Client relationship building
Affiliations
- Currently pursing a MBA in Human Resource Management
References
- Moriah O'Neal, Frontpoint Supervisor, Moriahoneal@yahoo.com (prefers email)
- Ms. Najah James, Resident Director: Supervisor, Resident’s Life, Frostburg State University, Najahjames17@gmail.com, (443) 326-4888
Timeline
Tuition Coordinator
University Of Maryland Global Campus
01.2022 - Current
Field Support Specialist
Maxim Healthcare
10.2020 - 04.2021
Customer Service Representative
Frontpoint Security
07.2020 - 01.2022
Bachelor of Science - Communication Studies
Frostburg State University
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