Dyniesha Melton
Houston,TX
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Motivated customer service and salesn drive revenue and promoting positive experiences to strengthen[Job Title] customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures. Friendly and engaging Cashier with history of delivering excellent professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
7
7
years of professional experience
Work History
Cashier
Burns BBQ
Houston, TX
01.2017 - 01.2019
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed refunds for worn, damaged and broken merchandise.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Devotion Health Care
Caretaker
Houston, TX
01.2019 - 01.2020
- Monitored access control systems to ensure only authorized personnel were entering the building.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Maintained accurate records of patient care services provided.
- Documented patient status and reported changes in care needs.
- Administered prescribed medications under direction from physician.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted clients with bathing, dressing and incontinence care.
- Planned optimal meals based on established nutritional plans.
- Provided companionship through conversation and recreational activities.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Checked patients' pulse, temperature and respiration.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Ensured compliance with all laws governing home health care services.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Responded promptly to emergency situations involving clients.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Transported individuals to medical appointments and assisted with errands.
- Managed patient transportation and appointment scheduling.
- Helped client with medication self-administration.
- Reported concerns to nurse supervisor to promote optimal care.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Documented care provided and submitted notes to supervisor.
- Recognized emergency situations and implemented appropriate procedures.
Sales Representative
Solar Bros
Houston, TX
01.2020 - 01.2021
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Monitored customer order process and addressed customer issues.
- Prepared merchandise for purchase or rental.
- Improved overall customer purchasing experiences to promote steady revenue.
- Maintained records related to sales for store management.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Bagged or packaged purchases and wrapped gifts.
- Created successful strategies to develop and expand customer sales.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed customer feedback to improve products and services.
- Answered store and merchandise questions and led customers to wanted items.
- Presented products and services to prospective and existing customers to meet client needs.
- Greeted customers to determine wants or needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Conducted market research to identify potential customers and their needs.
Customer Service Representative
Iqor
Houston, TX
01.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
Jack in the Box
Houston, TX
01.2022 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Houston Can
Houston, TX05-2017
Skills
- Drawer Balancing
- Returns Processing
- Customer Assistance
- Payment Collection
- Product Recommendations
- ID Verification
- POS Systems
- Payment Processing
- Cash Handling
- Cash Register Operation
- Customer Service
- Customer Relations
- Conflict Resolution
- Guest Inquiries
- Order Verification
- Sales Expertise
- Written and Verbal Communication
- POS System Operations
- Order Packaging
- Money Handling
- Daily Reporting
- Regulatory Compliance
- Credit and Cash Transactions
- Currency Counting
- Loyalty Program Promotion
- Product Knowledge
- Report Preparation
- Issue Resolution
- Payment Posting
- Cleaning and Sanitizing
- Order Taking
- Customer Service Excellence
- Cash Management
- Ordering and Stocking
- Cash Drawer Balancing
Timeline
Cashier
Jack in the Box
01.2022 - 02.2024
Customer Service Representative
Iqor
01.2021 - 01.2022
Sales Representative
Solar Bros
01.2020 - 01.2021
Devotion Health Care
Caretaker
01.2019 - 01.2020
Cashier
Burns BBQ
01.2017 - 01.2019
High School Diploma -
Houston Can
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