Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dyniesha Reese

Pelham,GA

Summary

Experienced logistics and customer service professional with a strong track record in packaging, shipping, and inventory management. Effective communicator with a proven ability to resolve issues and improve customer satisfaction. Skilled in data entry and technical support in fast-paced environments, dedicated to team success and operational efficiency

Overview

8
8
years of professional experience

Work History

Amazon Warehouse Associate

Amazon
Tallahassee, Florida
08.2024 - 02.2025
  • Assisted in packaging and labeling of products for shipment.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Sorted parcels according to delivery route.

Outbound Call Center Agent

Results Companies
Work From Home
01.2023 - 07.2024
  • Suggested process improvements based on observed trends from customer interactions.
  • Updated customer information in the database accurately.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address of customer questions.

Technical Support Representative

Kelly Services
Work From Home
04.2019 - 12.2021
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Call Center Representative

OnBrand24
Savannah, Georgia
01.2017 - 03.2019
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Conferred with customers by telephone to provide information about products or services and take orders.

Education

High School Diploma -

Pelham High School
Pelham, GA
05-2016

Skills

  • Packaging products
  • Shipping logistics
  • Inventory management
  • Order fulfillment
  • Data entry
  • Customer service
  • System troubleshooting
  • Call center operations
  • Product knowledge
  • Problem resolution
  • Effective communication
  • Documentation skills
  • Attention to detail

Timeline

Amazon Warehouse Associate

Amazon
08.2024 - 02.2025

Outbound Call Center Agent

Results Companies
01.2023 - 07.2024

Technical Support Representative

Kelly Services
04.2019 - 12.2021

Call Center Representative

OnBrand24
01.2017 - 03.2019

High School Diploma -

Pelham High School

Similar Profiles

CREATE PROFILE
Dyniesha Reese
Want your own profile? Build for free at Resume-Now.com