Dynika Kincy

• Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
• Improved patient retention by providing excellent customer service and establishing rapport with clients.
• Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
• Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
• Provided excellent customer service to create positive experiences and build patient trust.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Managed patient billing processes for timely, accurate payments.

• Provides a timely, safe, customer service focused transport service for patients
• Monitor patients heart rate while in transport with a mobile device
• Adjust oxygen levels while transport
• Answer phone with nurses or techs from various modalities to determine if patient is ready
• Keep a log of phone calls and transports
• provides CPR for patients exhibiting distress
• Stock necessary items in transport room to provide safe and effective transport of patients

• Responsible for contacting patients to review and schedule medication
  refills
  • Identify and appropriately document any adverse events reported by the
  patient
  • Manage patient refill coordination and follow up
  • Answer patients' questions and transfer to the clinical team when necessary
  • Verify medical benefits and determine copays for patients
  • Assist with claims processing
  • Report and open any delivery issues with FedEx
  • Maintain a positive, empathetic and professional with patients
  • Contact medical offices to obtain medical information
  • Maintain HIPPA compliance.

• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
• Expedited appointment scheduling through effective utilization of office management software systems.
• Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Completed patient referrals to other medical specialists.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.

• Review insurance policy to determine coverage.
• Prepare insurance claim forms or related documents and review them for
completeness.
• Post or attach information to claim file.
• Process and record new insurance policies and claims.
• Protect the security of medical records to ensure that confidentiality is
maintained.
• Review records for completeness, accuracy, and compliance with
regulations.
• Plan, develop, maintain, or operate a variety of health record indexes or
storage and retrieval systems to collect, classify, store, or analyze
information.
• Compile and maintain patients' medical records to document condition and
treatment and to provide data for research or cost control and care
improvement efforts.
• Identify, compile, abstract, and code patient data, using standard
classification systems.