Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Dynise Brown

Glenn Heights

Summary

Responsible for a variety of coordinative and administrative support functions such as researching information, compiling data, preparing reports, monitoring, and tracking of the budget, coordinating projects/programs, making recommendations, and resolving complaints and problems. Performs related duties as assigned.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

DFPS/CPS
06.2024 - Current
  • Answering, screening, and transferring phone calls
  • Receiving and directing visitors and clients
  • Organizing meetings, travel, and events
  • Preparing reports and documents
  • Maintaining filing systems and office equipment

Teacher Aide

Lancaster ISD
10.2021 - Current
  • Encouraged good behavior and engaged children to take part in classroom activities.
  • Instructed children in health habits.
  • Organized recreational activities and cultural trips.
  • Maintained good relationship with members of the teaching staff and parents.
  • Monitored each student’s progress by filling internal grading files.
  • Assisted classroom management on a daily basis.

Customer Service Representative / Team Lead

HMS
01.2016 - 06.2017
  • Meet department objective standards for Customer Service
  • Verify and adhere to HIPPA standards while speaking with members and attorneys on the phone
  • Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).
  • Open new cases and update all current case information
  • Take and verify all patients’ demographic information when registering them for the service or program. Identify important patient and demographic information that are missing and inform client about them to avoid claim processing issues with the insurer.

Education

Bachelor of Arts - Sociology

UNIVERSITY OF NORTH TEXAS-DALLAS
12.2020

High School Diploma -

SOUTH OAK CLIFF HS
05-2009

Skills

  • Written Communication
  • Verbal Communication
  • Organization
  • Time Management
  • Attention to detail
  • Problem-Solving
  • Microsoft word
  • Excel
  • PowerPoint
  • Outlook
  • Enthusiasm
  • Communication skills
  • Customer Empathy / Compassion
  • Patience
  • Stress Management
  • Flexibility
  • Charisma
  • Company knowledge

Awards

D&S HH- Employee of the Month (Dec 2019)

Timeline

Administrative Assistant

DFPS/CPS
06.2024 - Current

Teacher Aide

Lancaster ISD
10.2021 - Current

Customer Service Representative / Team Lead

HMS
01.2016 - 06.2017

Bachelor of Arts - Sociology

UNIVERSITY OF NORTH TEXAS-DALLAS

High School Diploma -

SOUTH OAK CLIFF HS

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