Dynver Bogan
Parrish,FL
Summary
Driven Customer Success Team Lead with a proven track record at DGR Systems, excelling in sales operations management and customer relationship management. Spearheaded a new quoting system, enhancing team efficiency and client satisfaction. Skilled in coaching, fostering teamwork, and boosting sales through strategic client engagement. Demonstrates exceptional attention to detail and multitasking abilities, ensuring project success and positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Success Team Lead
DGR Systems
02.2024 - Current
- Lead the initiative in creating a new internal quoting system for the company.
- Managed SMB accounts through projects and/or purchasing product.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Trained new team members by relaying information on company procedures and requirements.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Promoted a positive work environment by fostering teamwork and open communication.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Inside Sales Representative
DGR Systems
12.2022 - 02.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Representative Internship
Becton Dickinson & Company
06.2022 - 08.2022
- Managed friendly and professional customer interactions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL05.2022
Skills
- Coaching and Mentoring
- Teamwork and Collaboration
- Performance monitoring
- Operations Management
- Attention to Detail
- Customer Relationship Management
- Sales expertise
- Adept multi-tasker
Timeline
Customer Success Team Lead
DGR Systems
02.2024 - Current
Inside Sales Representative
DGR Systems
12.2022 - 02.2024
Inside Sales Representative Internship
Becton Dickinson & Company
06.2022 - 08.2022
Bachelor of Science - Biology
University of South Florida
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