Dyon Howard
Marketer / Delivery Driver
Tamiment,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proficient with Medicare and medicare advantage plans. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Community Engagement Specialist
Care Givers of America
12.2024 - Current
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Produced and distributed brochures, newsletters and press kits.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Answered client queries and complaints to provide strong customer service.
Marketing Specialist
Janek Services, LLC
02.2012 - Current
- Part-time venture in a fast-paced start-up environment, managing marketing efforts and processes
- Develop clear, concise and visually appealing virtual presentations of products and services
Remote Enrollment Specialist
Assurance IQ, a subsidiary of Prudential Financial
04.2022 - 07.2024
- Enrolled eligible applicants in Medicare Advantage plans.
- Identify high risk applicants and proactively refer them to the retention team
- Meet goals and metrics as established and created by the team
- Follow compliance guidelines
- Adhere to work schedule consistently
- Conform to and abide by the procedures, rules, and requirements of Assurance, including any and all regulatory bodies
Seasonal Driver
UPS
06.2021 - 04.2022
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.$
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Damage Recovery Specialist
Enterprise Rent A Car, Morgan
06.2009 - 02.2012
- Contributed to making the company solvent, by recovering losses driven by customer claims
- Utilized effective communication and negotiation skills while communicating with a variety of insurance company personnel and underwriters
Licensed P&C Enrollment Rep
Nationwide Insurance
11.2005 - 06.2009
- Received underwriting approvals after accurately completing applications for insurance coverage
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Cultivated lasting professional relationships, which created continuous client referral streams within the community
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals
Route Sales Representative
UniFirst
08.2001 - 11.2005
- Delivered laundered company uniforms and textiles.
- Made deliveries driving company box truck
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Route Sales Specialist
Image First LLC
10.1997 - 08.2001
- Made deliveries of laundered uniforms using company box truck.
- Maintained a clean and organized company vehicle, projecting a professional image at all times during route visits.
- Collaborated with marketing team to introduce new products effectively into the designated territory.
- Grew sales revenue with consistent upselling and cross-selling techniques.
- Increased customer satisfaction by providing timely and efficient route sales services.
- Utilized route optimization software to plan and manage delivery routes.
Education
Business Administration -
Santa Fe College
Gainesville, FL07.2005
Skills
- Strong attention to detail
- Agility to learn in fast-paced environment
- Strong customer service ethic and dedication
- Call etiquette
- Communication
- Organized
- Experience w Medicare Advantage
- Team collaboration
- Community relations expertise
- Marketing
- Teamwork
- Customer service experience
- Self motivation
- Problem-solving aptitude
- Experienced box truck driver
Certification
- FFM Assister Certification, CMS
- Florida 215 License, Pursuing
- FL-220, Previously held
Personal Information
Title: Medicaid, Medicare & ACA Consultant
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Maintained consistent and on-time delivery record with 97% of all orders arriving on time or ahead of schedule.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Community Engagement Specialist
Care Givers of America
12.2024 - Current
Remote Enrollment Specialist
Assurance IQ, a subsidiary of Prudential Financial
04.2022 - 07.2024
Seasonal Driver
UPS
06.2021 - 04.2022
Marketing Specialist
Janek Services, LLC
02.2012 - Current
Damage Recovery Specialist
Enterprise Rent A Car, Morgan
06.2009 - 02.2012
Licensed P&C Enrollment Rep
Nationwide Insurance
11.2005 - 06.2009
Route Sales Representative
UniFirst
08.2001 - 11.2005
Route Sales Specialist
Image First LLC
10.1997 - 08.2001
Business Administration -
Santa Fe College
Languages
English
Native or Bilingual
Interests
Golf
Fishing
Pool
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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