Dyonna Dos Santos
New Rochelle,NY
Summary
Kind and considerate, with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Waitress
Pops Espresso Bar
New Rochelle, NY
07.2022 - Current
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested appealing products.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Receptionist
Alpiar & Papa Insurance
Larchmont, NY
08.2023 - 12.2023
- Job includes answering the phone, customer service, filing, making files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Counselor
ycopmvny.org
Mount Vernon, NY
07.2019 - 08.2021
- (Ages 3-7)
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Established and maintained relationships with youth, families and community partners.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY06-2023
Some College (No Degree) -
Westchester Community College
Valhalla, NYSkills
- Ordering Procedures
- Opening and Closing Duties
- Customer Services
- Office Management
- Project Coordination
- Scheduling
- File Management
- Multitasking Abilities
- Customer/Client Relations
- Mail Handling
- Telephone Skills
- Tech-Savvy
- Time Management
- Excellent Communication
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
- Senior License
- CPR Certified
Timeline
Receptionist
Alpiar & Papa Insurance
08.2023 - 12.2023
Barista/Waitress
Pops Espresso Bar
07.2022 - Current
Counselor
ycopmvny.org
07.2019 - 08.2021
High School Diploma -
New Rochelle High School
Some College (No Degree) -
Westchester Community College
- Senior License
- CPR Certified
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