Dyoudelca Guerrier
Work From Home Agent
Stoughton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Concentrix
03.2023 - 03.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Interpreter
Kalam CX
02.2020 - 01.2023
- Adhered to ethical codes protecting information confidentiality.
- Compiled technical, legal or medical terminology and information used in translations.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with healthcare professionals to facilitate patient consultations by interpreting medical terminology and treatment plans for non-English speaking patients.
- Conducted remote interpretation sessions via video conferencing platforms, adapting quickly to technological changes and maintaining professionalism in virtual environments.
- Delivered accurate and culturally sensitive interpretation services for clients in diverse settings, ensuring clear communication between parties.
- Conducted thorough preparation for assignments by researching subject matter terminology, leading to enhanced accuracy in interpretations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Customer Service Representative
Ttechsolutions
03.2018 - 11.2019
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided exceptional support to customers by addressing inquiries and resolving issues through effective communication and problem-solving techniques.
- Managed high-volume incoming calls, ensuring each customer received personalized assistance and prompt service.
- Utilized CRM software to document interactions, track customer feedback, and streamline follow-up processes for enhanced service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Utilized CRM software to track customer interactions, manage accounts, and document service requests for efficient follow-up and resolution.
Education
High School Diploma -
Licee Des Jeune Filles
Artibonite (Gonaive)09-2017
Skills
Customer service
Payment processing
Technical support
Issue resolution
Record keeping
Communication skills
Problem solving
Conflict resolution
Reading comprehension
Grammar
Positive and professional
Hospitality and accommodation
Adaptability and flexibility
Microsoft Excel
Prioritization
Assertiveness
Microsoft outlook
Decision-making
Problem resolution
Customer relationship management (CRM)
Microsoft PowerPoint
Critical thinking
Empathy and patience
Customer education
De-escalation techniques
Multitasking and organization
Typing 37 wpm
Problem-solving
Active listening
Product knowledge
Call management
Languages
5,4
Timeline
Customer Service Representative
Concentrix
03.2023 - 03.2025
Interpreter
Kalam CX
02.2020 - 01.2023
Customer Service Representative
Ttechsolutions
03.2018 - 11.2019
High School Diploma -
Licee Des Jeune Filles
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