Derrick Youngblood
Corinth,MS
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Senior Customer Account Manager
Aarons
01.2022 - Current
- Boosted customer satisfaction ratings by promptly addressing and resolving inquiries and concerns.
- Strengthened client relationships through regular communication and personalized account management.
- Increased customer retention rates by providing exceptional service and timely support.
- Streamlined account management processes for improved efficiency and productivity.
- Assisted in the training of new hires, sharing best practices for effective account management.
- Conducted quarterly business reviews with clients to analyze performance metrics and identify areas for improvement.
- Negotiated contract renewals successfully, securing ongoing business with key accounts.
- Delivered informative presentations at client meetings, providing updates on relevant products or services.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Developed new employees and on-going performance assessment of current employees.
- Used MS Word and Excel to keep accurate records pertaining to inventory and account notes.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Shipping And Receiving Manager
Swift Prepared Foods
06.2021 - 10.2021
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Team Leader
Swift Prepared Foods
08.2019 - 06.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Lead Material Handler
Marathon Cheese Corporation
01.2019 - 06.2019
- Increased efficiency by streamlining material handling processes and implementing new procedures.
- Reduced lead times for production by optimizing storage layouts and material flow.
- Ensured timely deliveries by effectively coordinating with transportation providers and supply chain partners.
- Enhanced inventory accuracy with regular audits, data analysis, and process improvements.
- Managed a team of material handlers to ensure optimal productivity, performance, and safety.
- Developed training programs for new hires, resulting in faster onboarding and improved retention rates.
- Collaborated with cross-functional teams to support production goals and continuous improvement initiatives.
- Safeguarded warehouse operations by enforcing safety protocols and conducting regular inspections.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
Warehouse Associate
Henderson Pallet Company
02.2016 - 06.2018
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Worked safely around moving machinery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Corinth High School Academic And Performing Arts Center
Corinth, MS05.2006
No Degree - Automotive Mechanics
Alcorn County Career And Technology Center
Corinth, MS05.2006
Skills
- Customer Accounts Management
- Confidential Records Management
- Office Operations
- Field Consulting
- Effective Customer Communication
- Professional Relationships
- Financial Transactions
- Professional Development
- Service Quality
- Daily Workflows
- Business Growth
- Team Support
- Lean Manufacturing
- Conflict Resolution Techniques
- Inventory Monitoring and Management
- Shipping and Receiving Processes
- Shipment Inspection
- Document Preparation
- Bar-code Labeling
- Attentive and Observant
- Client Relationship Building
- Professional Demeanor
- Problem-solving aptitude
- Continuous Improvement
- Professionalism
- Team Collaboration
- Self Motivation
- Active Listening
- Effective Communication
- Written Communication
- Analytical Thinking
Personal Information
Title: Customer Accounts Manager
Timeline
Senior Customer Account Manager
Aarons
01.2022 - Current
Shipping And Receiving Manager
Swift Prepared Foods
06.2021 - 10.2021
Team Leader
Swift Prepared Foods
08.2019 - 06.2021
Lead Material Handler
Marathon Cheese Corporation
01.2019 - 06.2019
Warehouse Associate
Henderson Pallet Company
02.2016 - 06.2018
High School Diploma -
Corinth High School Academic And Performing Arts Center
No Degree - Automotive Mechanics
Alcorn County Career And Technology Center
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